Automation is critical to unlocking efficiencies in your MSP business and helping you grow. By creating scripts and policies that can remediate some of the most common problems your customers face, from enable and monitor bitlocker or checking battery health to monitoring backups, you’re freeing your techs up to deal with bigger issues. This effectively allows you to be able to do more with what you’ve got and take on additional customers without having to employ more techs.

A well-run IT team keeps track of every asset in their domain, including hardware, software, and licenses. The specific task of managing hardware assets is known as hardware asset management. This involves keeping tabs on hardware from the time it’s requested and purchased to when it’s phased out of use and disposed of. As you can imagine, this can be a daunting task when handled manually.

The pandemic may have accelerated the need for enterprises of all sizes to move towards digital transformation, but the need for cyber security has existed since before. However, with new actors or hackers, malicious software has also evolved and expanded the cyber threats to a larger attack surface. While enterprises need robust digital solutions, implementing them may make your enterprise more vulnerable to security threats.

The IT Europa Channel Awards reward excellence in European software development, and IT and telecoms solutions. The panel of judges from the MSP and IT community voted for the best solutions across 4 categories, with NinjaOne winning the Best Remote Management Solution in the Solution Provider section at the awards ceremony in London on May 19th 2022. NinjaOne collecting the Best Remote Management Solution at the IT Europa Awards.

Earlier this month, we were delighted to have been awarded Gold for IT Department of the Year at the American Business Awards®. Last year (2021) was a transformative year for N-able and the award was received for the IT Department’s ability to spin off, revamp, and rebuild a whole IT infrastructure for a brand-new public company and be fully operational within an impressive timeline of only 10 months.

There was an IT Salary Report 2022 that was recently completed by a Facebook group that our #HeadNerds team is a part of called “This Is an IT Support Group”. Although the survey asked for salary information for IT personnel, there was also a section in the survey where the respondents were asked, “What is the biggest pain point you have working in IT?”

Network monitoring is vital for operating an IT environment at optimal performance. As a result, organizations can improve operational efficiencies with a well-managed network while proactively maintaining a secure network. While remote work has made the network monitoring process more challenging, new cloud-based tools have extended IT teams' reach into home and remote offices to ensure employees are secure and productive.

As a business, we talk a lot about automation as one of the key ways to drive efficiency and growth within an individual MSP. By automating the response to and remediation of some of the more common IT issues customers face, technicians are freed up to spend more time dealing with bigger issues. Ultimately, this means the business is able to handle more customers without having to invest in growing its technician base.

Each device's overall health and security affect the overall organization, and if an endpoint is not in good health, it could be a significant security risk. For example, the IDC discovered that endpoints such as laptops, desktops, or mobile devices are the origin of 70% of successful breaches. Because those endpoints often serve as a gateway for a security breach, robust endpoint management is essential for today’s modern organizations.