Operations | Monitoring | ITSM | DevOps | Cloud

One of the things that I regularly get questioned about in my Operational Efficiency Boot Camp is the reporting in N-sight RMM and what MSPs should be presenting to customers to show that they are properly performing their work. I am a huge fan of monthly or quarterly business reviews to showcase your MSP client reports. I feel that for MSPs they are one of our greatest retention tools, and clearly demonstrate the value we provide.

As organizations grow, the number of tools needed for basic business operations grow with it. Unfortunately, as you add more tools to an organization, you increase the number of potential attack vectors. Within the National Vulnerability Database (NVD), there were 26,448 CVEs published last year, an increase of 20% over 2021. Each of these vulnerabilities serve as opportunities for bad actors to break their way into your network, leading to a loss of valuable data, money, and time.

So-called “conventional IT” is quickly fading into the background in the face of widespread changes to the modern world. Fast-growing technologies like cloud, SaaS, and remote monitoring or RMM software, have decentralized the very idea of IT -- and the timing of this migration to remote services and cloud-centric IT infrastructures couldn’t have been better, as demand for remote work and reliable information security skyrocketed during the 2020 COVID-19 pandemic.

As the old adage goes “the only constant is change.” This is certainly true in any growth-stage tech company. It’s a very exciting time here at Auvik as we continue to accelerate our growth and take market share. To that end, today we announced that we’ve expanded our leadership team as we embark on this next chapter of growth.

The IT security landscape has been fundamentally transformed with the advent of cryptocurrencies, which have enabled hackers to easily monetize their activities without being tracked. This is one of the key drivers behind ransomware attacks becoming more numerous and more frequent.

The advantages of the hybrid & remote work model have been documented for some time now, and for many organizations the pandemic was the final push needed to start making the transition. Once these companies offered remote work for the first time, they had an opportunity to see firsthand how valuable it could be for their organizations. Who wouldn’t want to pay for less office space, and enjoy considerably lower operational overhead?

“Remote access makes everyone’s jobs easier,” MSP360 states. Thanks to remote access, organizations and their departments are able to collaborate and perform even with fully remote or hybrid workforces. In order for remote access to work properly, organizations connect their remote servers to endpoints using remote access protocols. Let’s dive into remote access protocols and find out how they are used in today’s tech environments.

Welcome to March! It’s a new month with a new MSP growth habit to start focusing on. In January, I encouraged you to Never Stop Learning to kick off our list of 12 MSP growth habits. In February, I urged you to go out and Find Love in the form of updating your MSP’s social proof for your website and social media feeds. For March it’s all about stepping out of your comfort zone and exploring new market opportunities to help expand your MSP business.

In my first two blogs in this series, I looked at some of the obvious signs and not so obvious signs that it might be time to change your RMM. However, the reality is that most MSPs don’t want to change unless they really have to, and in many of the cases I’ve seen they’re prepared to let things be bad for way too long.