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The latest News and Information on Managed Service Providers and related technologies.

How, and Why, We Applied Machine Learning to Cove Continuity, Part 2

If you haven’t already read part 1, click here to do that first. If you look at the screenshots, they’re actually quite simple to understand. Anyone can easily identify whether the OS booted successfully at first glance. Look at the following examples and you’ll see what I mean : So, rather than the existing deterministic method, which relied on indirect evidence, we opted to use machine learning and neural networks to analyze and classify screenshots like a human being.

Address multi-client network traffic monitoring challenges with OpManager MSP's new NetFlow Analyzer integration

OpManager MSP has a new standout integration with NetFlow Analyzer. What does this integration mean for MSPs with bandwidth monitoring management? Network monitoring solutions are indispensable for MSPs as they enable proactive issue detection, enhance security, improve reliability and uptime, ensure scalability, and optimize cost efficiency for both MSPs and their clients.

Feature Focus - N-central Filters

Join Paul Kelly from the N-able Head Nerds as he showcases the latest enhancements to the filtering options in N-central. Filters are a vital tool for MSPs, enabling the creation of device groups for targeted rules, feature deployments, and automation. In this video, you'll learn how to navigate and utilize these new filter capabilities to streamline your IT management processes. Key topics include.

The Best Unified Endpoint Management Software

Unified endpoint management (UEM) is powerful software that allows you to monitor, manage, and secure various devices—including mobile devices—and operating systems in a single dashboard. As its name suggests, it is a centralized management tool that simplifies work through automation, helping you and your IT team manage all your endpoint devices much more efficiently.

MSP vs Internal IT: What's the Right Choice for My Company?

Today’s IT teams are facing a greater demand for services than ever before, and often doing so with increasingly limited resources. This inevitably leads to one of the most common yet challenging decisions corporate IT leaders must face throughout their career: should we keep this in-house, or should we outsource it? Understanding the nuances of the MSP vs internal IT debate is the first step to making an informed choice for your business.

Using Customer-based Custom Properties in Ncentral

What’s this Paul, are you banging on about Custom Properties in N‑central again? Yes I am. For those of you familiar with my work, you’ll know I’m a big fan of Custom Properties and how they can help expand what you can do in N‑central. But I’ve been thinking about this recently and I found that when I talk about Custom Properties I tend to just focus on what you can do with device-based Custom Properties, which leaves customer-based Custom Properties out in the cold.

Cybersecurity Strategies for MSPs: Expert Advice from Chris Krebs & David MacKinnon

An in-depth keynote conversation from N-able's Empower Conference in Frisco, Texas, featuring cybersecurity experts Chris Krebs and David MacKinnon. Moderated by David Weeks, this discussion dives into the latest trends in cybersecurity, the evolving threat landscape for Managed Service Providers (MSPs), and practical advice on building resilient security strategies. Learn how to navigate ransomware threats, understand regulatory impacts, and prepare your organization for future challenges.

10 Best IT Reporting Tools for IT Teams

IT teams know how much data they need to examine server performance, network health, and user activity—it’s a constant stream. However, it can get overwhelming if you’re bombarded with information, and it may be difficult to separate the signal from the noise. This may cause a workflow that is not streamlined or problems ranging from delayed responses to missed IT issues, which can disrupt critical business processes.

Steps to Building Strategic Vendor Partnerships for Enhanced End-User Value

Vendor partnerships are the core of the MSP business model. These partnerships enable MSPs to offer vital services like data backups, cybersecurity, and cloud solutions to complement their offerings. These partnerships provide unique competitive differentiators that help MSPs stand out in a crowded market when well-managed. Strong vendor relationships are vital to achieving growth and establishing a solid brand presence.