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While you often read about the move to “the cloud,” the reality is that most organizations aren’t moving to a single cloud, but multiple cloud environments from multiple providers. There can be a range of reasons for companies to use cloud services from more than one provider today.
Customer experience (CX) is becoming an increasingly strategic part of any company’s brand as businesses become more customer-centric. And thanks to technologies that give customers more options than ever, right at their fingertips, consumers expect a flawless CX, anytime and anywhere, regardless of medium. In other words, customer retention and satisfaction is intertwined with CX.
New Relic is known for empowering the world’s leading engineering teams to deliver great software performance and reliability. And the network that delivers that service to New Relic’s users plays a critical role. Hiccups in the performance of the network between New Relic’s mission-critical service and their users can create a cascade of problems.
HyperText Transfer Protocol (HTTP), the protocol that defines the language browsers use to communicate with web servers, is stateless, meaning that after you make a web request and a server sends back a response, no memory of that interaction remains. To make anything more sophisticated than a static web page work, websites need other ways to remember previous interactions with users.