How to Create Schedule Overrides in Squadcast | Override an existing On-Call Schedule | Squadcast
In this video, you will understand how to override an existing On-call Schedule in Squadcast.
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How to Create a Daily On-Call Schedule | On-Call Rotation | Squadcast
In this video, you will understand how to create a Daily On-Call Schedule on Squadcast.
How to adjust Day Light Savings in Squadcast's On-Call Schedules | Squadcast
In this video, you will understand how to adjust your Schedule timings to account for Day Light Savings in Squadcast's platform.
PagerTree OnCall Schedules
This video shows how to schedule users on-call in PagerTree. We go over the following: PagerTree intelligent on-call alert routing gives teams flexible schedules, escalations, & reliable notifications via email, SMS, voice, chatbots, & smartphone app.
Best practices for on-call scheduling and management
An on-call schedule forms the backbone of your incident response system in the event of an outage or when an issue is raised. This type of schedule does not keep end-users waiting and helps maintain the reliability and availability of your software. However, on-call management practices often induce worry and anxiety in team members. In extreme cases, it can even be a contributing factor in employee burnout.
5 tips for a more modern and efficient on-call management
On-call management is one of the most important aspects of seamless IT service. Its aim is to ensure that the right person is notified in the case of an incident, so that they can react accordingly as quickly as possible. In certain cases, many people have to be notified. To achieve this as efficiently as possible, it is vital to have an up-to-date and smoothly functioning system.
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7 steps to set up an on-call team
There is a moment in every company when 24x7 support is needed. Congrats! The next step is to start building an on-call team. In this article, we'll go through some of the aspects you should consider. We'll keep it small and, in a future article, go deep into each step.
On-call compensation in IT
On-call is a special working hour arrangement under employment law. It comes into effect when the employee is obliged to be contactable at least by phone, so they can start work in an emergency. On-call duty is generally counted as time specifically meant for work purposes. In practice, this means that employees are normally not allowed to work while on-call. However, there may be exceptions. For example, on-call employees may also work from home if they can be reached through their work device.
Product metrics @ incident.io, a year (and a half) in
We’ve been celebrating a few big milestones 🎉 at incident.io in the last few months. We were recently discussing product metrics (as you do for fun on a Friday afternoon 🤓) , and Lawrence was very surprised with a particular stat around the number of workflows that have been run using incident.io.
Is being on-call a reason to quit?
“Well, that’s the job.” Have you ever heard that from your colleagues or bosses when it came to being on-call? Imagine you started a new job 3 months ago and were looking forward to it from the start. You are on-call one weekend a month and thought there wouldn’t be many incidents from Friday evening to Monday morning. But by now you’ve noticed how much being on-call duty actually stresses you out. You get restless as soon as your shift starts.