Operations | Monitoring | ITSM | DevOps | Cloud

For the vast majority of organisations, it’s necessary to have some form of round the clock cover to support the business. Whilst it’s most commonly a concern for engineering, it’s increasingly common to have folks from various disciplines available out-of-hours. Irrespective of role, compensating people fairly is an important factor of running a healthy and effective on-call system.

Managing your on-call rotations just got a little less stressful. With Grafana 8.0, we introduced unified alerting, which centralizes alerting information into a single, searchable view. With the introduction of Grafana OnCall, an easy-to-use on-call management tool available in Grafana Cloud, you can now extend the alerting workflow in Grafana to ensure that the right notifications reach the right people at the right time using the right method.

Today we’re announcing the general availability of Grafana OnCall on Grafana Cloud for all paid and free plans. A big part of delivering great software is ensuring the right people get the right information when the inevitable incidents occur. We want to help you do that with Grafana OnCall, an easy-to-use, developer-first on-call management tool that’s built on top of the Grafana stack you know and love.

You may have heard of Round Robin Scheduling before and thought to yourself, is this right for my team? Understanding how Round Robin Scheduling can be used and what teams it works best for is important when considering this method of on-call. Additionally, it comes with some pitfalls you’ll want to avoid, as well as best practices to adopt. In this blog post, we’ll share everything you need to know about Round Robin Scheduling within PagerDuty and how to get started.

We’re excited to announce a new set of updates and enhancements to the PagerDuty platform. Recent updates from the product team include On-Call Management, Event Intelligence, and Mobile Products, to PagerDuty Community & Advocacy Events.

Your engineers probably dislike going on-call for your services. Some might even dread it. It doesn't have to be this way. With a few changes to how your team runs on-call, and deals with recurring alerts, you might find your team starting to enjoy it (as unimaginable as that sounds). I wrote this article as a follow-up to Getting over on-call anxiety.

You've joined a company, or worked there a little while, and you've just now realised that you'll have to do on-call. You feel like you don't know much about how everything fits together, how are you supposed to fix it at 2am when you get paged? So you're a little nervous. Understandable. Here are a few tips to help you become less nervous.

PagerDuty is excited to introduce Round Robin Scheduling. Round Robin Scheduling allows teams to equitably distribute on-call shift responsibilities amongst team members. Automatically assigning new incidents across different users or on-call schedules on an escalation level ensures that teams are resolving incidents as efficiently as possible. And, by balancing the workload across multiple users, there’s less risk of burnout.