The latest News and Information on Service Reliability Engineering and related technologies.
IT issues can happen at any time and significantly impact an organization. Hence, it's essential to have a plan to handle these issues quickly and efficiently. And one way to do this is to create an IT war room. An IT war room is a dedicated space for teams to collaborate and resolve issues. Establishing an IT war room enhances an organization's capacity to swiftly and efficiently address IT problems, ultimately reducing their impact on the business.
At the beginning of May, I joined incident.io as the first site reliability engineer (SRE), a very exciting but slightly daunting move. With only some high-level knowledge of what the company and its systems looked like prior to this point, it’s fair to say that I didn’t have much certainty in what exactly I’d be working on or how I’d deliver it.