Operations | Monitoring | ITSM | DevOps | Cloud

What Your System Outage Notifications Need To Say

System outages happen to the best of us. Communicating with your customers and other stakeholders effectively during downtimes is vital to maintaining a solid relationship with them. When a system outage occurs, technical teams are tasked with swiftly locating the cause and resolving the issue, while communications teams are tasked with notifying stakeholders and customers about the outage to maintain transparency.

Broadcom and AppNeta Deliver Industry-Leading Network Monitoring and End-User Experience Monitoring

On December 7, Broadcom announced its intent to acquire privately held AppNeta Inc. headquartered in Boston, MA. AppNeta’s SaaS-based solutions provide enterprise IT teams with precise, end-to-end visibility into network performance from the end-user’s point of view. Combined with DX NetOps by Broadcom Software, AppNeta monitoring capabilities will help enterprises and service providers to more efficiently diagnose and improve network performance for end-users, independent of what network they use to access applications. For more info, visit broadcom.com/netops

Global Online Meetup - January 2022 - SUSE's Cloud Native Security Roadmap 2022

In the January Global Online Meetup we look at our Cloud Native Security Roadmap for 2022. We're covering: Hosted by Tim Irnich, Director Technical Evangelism, SUSE & Rancher Community, with panelists: Our Global Online Meetups provide an inside view into the latest and greatest of SUSE technology. Our colleagues from Engineering & Innovation present their newest ideas and projects and are eager to hear feedback from our community.

Rancher Desktop 1.0.0 Has Arrived

We are happy to announce the 1.0.0 release of Rancher Desktop. This release has been months in the making since development on Rancher Desktop began. After starting small and learning what users needed, we were able to adjust its path and develop the features needed for a 1.0.0 stable community release. But wait – what is Rancher Desktop again? It’s an open source app for desktop Kubernetes and container management on Mac, Windows and Linux.

The State of AIOps SaaS and the Vacuum Left by Traditional Solutions

Modern workflows are primarily aimed at one thing—reducing operational complexities so that stakeholders can focus on initiatives that boost business and innovation. For IT teams, Artificial Intelligence and Machine Learning play key roles in bringing this goal to life. And even though AIOps is considered to be not yet in mature stages, there is no denying that IT teams that do not adopt AI processes will be left behind. By 2023, the market for AIOps tools is predicted to reach $11.02 B.

How to Really Benefit From Problem and Change Management

In the early days of the pandemic and in 2021, teams were on their heels reacting to everything thrown their way: changes in work dynamics, accelerated digital transformation, and new support procedures and expectations. Providing exceptional support isn’t only about quick response and incident resolution; much of it boils down to processes behind the scenes that keep you proactive. Enter: problem and change management.