Operations | Monitoring | ITSM | DevOps | Cloud

Using Remote Actions to Create ServiceNow Incidents

Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in ServiceNow due to a break in the workflow.

IAM Policies: Good, Bad & Ugly

In my last post we looked at the structure of AWS IAM policies and looked at an example of a policy that was too broad. Let's look at a few more examples to explore how broad permissions can lead to security concerns. By far the most common form of broad permissions occurs when policies are scoped to a service but not to specific actions.

Apigee API monitoring: Find and fix issues fast

Almost every app and digital interaction today depends on APIs, so it’s important to be able to find and fix issues fast. Apigee’s API monitoring can alert you to live issues, give you in-depth details for every problem, and recommend a course of action. Take a look at this API monitoring demo from the Apigee team to keep your APIs running smoothly!

Change workflow builder

Using the new change workflow builder, users can now configure end-to-end workflows scaling to meet their business requirements. Dynamic approvals within each stage of the workflow, conditions to decide the path of the change and switch operations to shift the same, and the feasibility to perform field updates on change requests, are some of the functionalities available with the new change workflow builder.

What is an ARP Table?

ARP (Address Resolution Protocol) is the protocol that bridges Layer 2 and Layer 3 of the OSI model, which in the typical TCP/IP stack is effectively gluing together the Ethernet and Internet Protocol layers. This critical function allows for the discovery of a devices’ MAC (media access control) address based on its known IP address. By extension, an ARP table is simply the method for storing the information discovered through ARP.

Monitoring critical windows services processes

Along with server performance metrics, such as CPU, disk, and memory usage, it is important to monitor the performance of each service and process running on the server to completely analyze the load on the system resources. This video shows how Site24x7 helps you achieve that. Say you're monitoring a Windows server with Site24x7. Along with tracking the performance metrics of the server, you can also track the performance of critical services like MySQL, Apache, and PostgreSQL, and processes like redis-server.exe.