Operations | Monitoring | ITSM | DevOps | Cloud

As citizens, we interact with the government at various points in our lives. Many interactions serve as important rites of passage like obtaining a marriage or business license, claiming a new dependent on a tax return, or filing for retirement benefits. Other interactions serve as a safety net like obtaining financial assistance after a disaster or reporting a scam attempt. No matter the reason for transacting with the government, citizens want the interaction to be as frictionless as possible.

Like all of us today, I’m buying more and more products and services online. But even the slightest hiccup in my digital experience might cause me to switch vendors. Multiply that risk by millions – the result of digital commerce growing at an exponential rate – and it’s easy to see how bad user experiences could literally sink a company.

These days, a new venture’s success begins and ends on customer experience. Due to a large number of similar digital products out there, end users will stop using a product immediately if the user experience is not seamless. Similarly, a mobile application delivering a substandard user experience (UX) will fall behind the competition. A good digital product can turn into a failure if it does not work for the end user.

According to Gartner, by 2023, 60% of enterprises will phase out their VPN in favor of Zero Trust Network Access (ZTNA). In this blog, discover the four key advantages of ZTNA vs VPN. VPN (Virtual Private Network) has been the dominant solution securing remote access for users and has been considered a good solution for almost three decades. VPN benefits included keeping data secure, protecting online privacy, and reducing bandwidth throttling.

Your entire tech stack is likely in the Cloud - so why aren’t your software packages?

Many IT professionals are familiar with the popular metrics and measures of IT operational success. Such metrics as Customer Satisfaction, Average Handle Time and First Contact Resolution are typically memorized by service desk managers and stored for quick reference during planning and other types of meetings. But how do we measure the effectiveness of the processes that support those teams?

It is always big news when governmental organizations are attacked. And they are attacked frequently. Hackers love headlines, which is one reason to go after high profile government targets. But the real reason hackers love governmental organizations is because that’s where the juicy data is. Even small governmental organizations hold confidential and classified information—exactly the secrets state-sponsored groups and other cybercriminals drool over.