Let’s face it: when it comes to managing a work-from-home setup, IT has a lot of problems they don’t know how to solve. It’s not for lack of effort – there just don’t seem to be many practical solutions out there that can alleviate their new remote work-induced headaches. It was tough enough getting everyone up and running in home offices. Now, IT is all but drowning in tickets (a majority of tech leaders have reported ticketing increases up to 50%).

Over the past year, the pandemic has created a number of new IT challenges, spurred on by the sudden shift to remote work. On the bright side: in the wake of these developments, companies across the globe have taken huge leaps in terms of their IT strategies. One such company is Paddy Power Betfair. When the Irish betting company Paddy Power merged with Betfair in 2016, they created one of the most powerful and unique brands in the world of online gambling.

In today’s modern IT world, enterprises are looking to not only streamline their global monitoring operations but also facilitate access to reporting capabilities that provide insight into usage, uptime, and availability of SaaS services. Covid disrupted the work culture and our daily lives. With so many of us working from home, IT leaders and executives are now more than ever interested in ensuring that the cloud services their team relies on are available.

What is more important – time saved or time well spent? How you think about this problem and how you’d go about measuring it is an important consideration for managers who aspire to be leaders in today’s digital workplace. In IT and beyond, focusing on experience over service is the difference between managing the status quo and leading a change that pushes an organization forward.