After months–or potentially, years–of hard work by teams across a gaming enterprise, when the day arrives for a game launch, the last thing your enterprise needs is slowdowns, glitches, outages or poor performance. It’s the death knell for any game, because for your avid gaming customers, there’s always something else (read: a game that isn’t yours) to check out.
An organization at Level 2 in the Observability Maturity Model has built on the foundation of their monitoring capabilities and taken the first steps into observability. In recent years, two major trends have driven the need for the deeper insights that observability can provide.
What is problem management? In ITSM terms, an incident is a single unplanned interruption or reduction of the quality of an IT service. A problem, on the other hand, is a larger issue. ITIL™ defines a problem as “a cause or potential cause of one or more incidents.” Problem management entails the set of processes and activities responsible for managing the lifecycle of all problems that could happen in an IT service.
Whether you are a Site Reliability or Network Engineer, or simply involved in monitoring a digital service, you know by now that if DNS is not working properly – your users are experiencing an outage. However, despite its importance in ensuring the resilience and availability of the web, DNS is often not monitored correctly, which can mean undetected outages and any associated ripple effects on your business.
“Give customers the power to help themselves. Self-service options allow for faster problem resolution while reducing strain on your support teams.” – our friends at ServiceNow Self-service is a crucial component to any DevOps strategy. Many IT organizations still depend on manual and ticket-driven workflows with strong reliance on dedicated teams to make simple and frequent change requests. Unfortunately, these traditional models don’t scale.
