A fresh new dashboard look!
We just launched our brand new monitoring dashboard to all clients, giving a modern new look & feel to Oh Dear! There are plenty of improvements under the hood, so let's dive right in.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
Event Log Management and Monitoring
Computer networks all around the world generate daily records of events occurring in their system. Some events are routine while others indicate potential security breaches or weak network health. Event log files consist of log information that can help organizations reduce their exposure against malware, intruders, damages and legal obligations.
How to SRE without an SRE on your team
Are terms like “Error budgets” and SLOs roadblocks on your way to adopting SRE practices for your organisation? Our latest blog talks of "How to SRE without an SRE on your team", where we look at some of the most elementary SRE concepts that you can start implementing right away! We help you pick SLOs, identify toil and touch base on Automation for SREs along with few best practices to get you started on your SRE journey.
Masterclass: Advanced series session 2 - Build a high velocity incident response tool chain
In this session of the advanced masterclass series, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling you to accelerate your service desk operations.
Masterclass: Advanced series Session 2 - Hack your service desk for the new normal (Cloud)
In this session of the advanced masterclass series, you will discover ways to adapt your service desks to the current crisis and learn how integrations with Microsoft Teams, Jira and Slack work in the cloud version of ServiceDesk Plus.
Masterclass: Advanced series Session 1 - Hack your ServiceDesk Plus for the new normal
Learn a few advanced features of ServiceDesk Plus that enable you to create a virtual office experience for your requesters and technicians. Masterclass+ is a webinar series focussed on training ServiceDesk Plus administrators on advanced features, configurations, and integrations.
SupportCenter Plus 11.0 demo: The help desk software for world-class customer support
The all-new #SupportCenterPlus 11.0 brings a brand-new UI, some exciting new features and functionalities that's sure to take your #customersupport several notches higher and provide unparalleled customer experience. In this webinar, we'll be doing a product walk-through while discussing all the key features along with it. Account and contact management: Deliver personalized services with a multi-tenant architecture for managing accounts and contacts.
Setting up a service catalog for your remote workforce with ServiceDesk Plus
In this video, we will be looking at how organizations can streamline employee onboarding with the various features available in the ServiceDesk Plus' arsenal. We'll be looking at a use case where a company is trying to onboard employees in a short time, and build a service catalog outlining the services available to users. Leveraging ServiceDesk Plus' automations, templates, request life cycles, and approvals, the company was able to accelerate employee onboarding and build a process that is easy to monitor and manage.
Editor X - a Responsive Builder for Your Next Website
Welcome to 2020: the year in which having a business simply can’t happen without having a website. And, in recent years, not just ANY website. Business owners must have THE website: an online virtual space that is so magnificently created and intuitive to use, not to mention flame up emotions we never knew existed that users simply can’t forget. But how do you achieve this in a world with SO MANY WEBSITES without having to spend weeks if not MONTHS creating it?
Causal Inference: Determining Influence in Messy Data
When analysing data one of the biggest questions you may often face is: what is causing this situation? In this blog, we’re going to look at how causal inference can be used to understand in more detail what the biggest influencing factors are across a dataset. Traditionally in Splunk, we talk about correlation; does metric x go up or down in accordance with metric y or is there a relationship between x and y?