Operations | Monitoring | ITSM | DevOps | Cloud

Freshdesk is a cloud-based customer service platform used by enterprises that provides a centralized help desk(with the help of support tickets) across multiple channels, including email, phone, chat, and social media. Squadcast is an incident management platform that integrates with major monitoring, ChatOps and project management tools to provide a centralized place for reliability.

We’re excited to announce that Upsun now offers OpenSearch as a service available and included on all plans. OpenSearch is a distributed RESTful search and analytics engine you can use for log analytics, a search backend, clickstream analytics, and more. With the recent move by ElasticSearch to switch to a licensing model, it was important for us to propose a strong open source alternative. And OpenSearch is completely open source, so you could run and manage it on your own.

One year ago we launched what would become our most popular feature yet: a page you could publish with your name and logo that aggregated the status of all of your cloud vendors. We called it a “public dashboard” because it did not require a StatusGator account to view, and it published your StatusGator dashboard for your entire team. We’ve now renamed this feature a “status page” and made it even more accessible inside of StatusGator. Why the change? Read on.

In our ongoing efforts to provide our customers with a best-in-class log management solution, we’re excited to launch improvements to our Agent. This new, robust version (3.4) provides significant performance improvements for our customers. Specifically, we focused on two main areas of the Agent: error handling and endurance.

We are happy to announce that Bitbucket Pipelines now supports MacOS self-hosted runners. This is currently in beta. You can now create a self-hosted runner and run it on your MacOS infrastructure to run MacOS and IOS builds. Since you’re using your own runner, you won't be charged for Bitbucket Pipelines build minutes. This self-hosted runner will be non-containerised allowing your CI/CD step to access the host's hardware, such as the graphics card or any connected external devices.

After weeks of hard work, we are super excited to announce RepliByte - an open-source tool to synchronize your cloud databases from one place to the other while hiding sensitive data 🛡

Some would say, it’s “just” a release. We say it’s revolutionary. Never seen before. One of a kind. Exceptional. Why, you wonder? Because we have reinvented monitoring.

Today I am very excited to announce a major new version of Cloud 66 Prepress, our No Ops tool for deploying static sites. Last year we released Prepress to help our customers deploy static sites to AWS S3. With support for Jekyll, Hugo, and Gatsby, Prepress is everything you need to deploy your static site to your account on all major cloud providers. Today, we are taking Prepress to a whole new level.

We’re excited to announce a new set of updates and enhancements to PagerDuty’s Digital Operations Platform. Recent updates from the product team include On-Call Management and Incident Response, Process Automation, to PagerDuty Community & Advocacy Events. New capabilities enable users and customers to resolve incidents faster, do the following, and more.

We at Catchpoint are always striving to help our customers improve their products’ user experience, because, as we believe that “the experience is the point.” With a motto like that, you can bet we take the usability and effectiveness of our own platform very seriously, and are constantly striving to deliver a world-class user experience in the Catchpoint Portal. With that in mind, we have spent the better part of the last few years redesigning Catchpoint Portal from the ground up.