Operations | Monitoring | ITSM | DevOps | Cloud

From VMware to Charmed Openstack

Over the last decade, organisations have started virtualising their IT workloads and migrating from legacy monolithic infrastructure to cloud environments. Many choose VMware as a provider for their virtualised infrastructure. However, because of the costs associated with VMware licencing, support and professional services, many are not able to meet their primary goal - significantly reduced TCO. In search of alternative solutions, organisations have recently started exploring other platforms such as OpenStack.

User Experience platform at a fraction of the cost: germainAPM

germainAPM platform allows teams to quickly and cost-effectively lower churn rates and improved user experience. germainAPM monitors and improves User Experience, Process and Technology Performance, in real-time, 24x7. germainAPM is often used to fill-in the gaps of other major APM/BPM/DEM/automation platform since it is so flexible and customizable. Some of the greatest features that germainAPM offers: User Replay feature, Automatic Root-Cause Analysis of issues, Distributed Transaction Tracing, Business Process monitoring/insight, Alerting, Proactively Issue Detection, Automatic Issue Resolution, Tuning Recommendations.

Knowledge Management: An ITSM Lifeline to Connect Remote Employees

Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to expand on tribal knowledge. Not only can knowledge content help drive self-service and employee empowerment, aiding in case deflection, but it can also serve as an extension of your organization’s culture.

5 Ways to Improve On-call Management (So Nothing Falls Through the Cracks)

Your enterprise has IT team members “on call,” so you can get immediate support with downtime, outages, and similar issues. That’s why streamlining on-call management may dictate your IT team’s success. Bonus Material: Advanced Escalation Example PDF To understand why, consider what will happen if a network or system crashes but IT team members cannot quickly and effectively communicate with one another.

Simplify License Compliance

Today managing your licenses with Cloudsmith has become incredibly simple. Now, with the help of our License Compliance UI, not only can you update the license associated with a package without needing to modify a package, plus you can also view statistics of how your overall licenses appear across all packages within a repository. Don't believe me?

Kubernetes in Production: 6 Key Considerations

Kubernetes is an open-source platform for container orchestration. You can use it to deploy a highly resilient, self-healing infrastructure using automation and infrastructure as code (IaC). Kubernetes includes features for zero downtime deployments, scaling, automatic rollout and rollback of updates, and service discovery. Kubernetes is designed to help you manage container deployments at scale via REST API.

10 CRM Solutions for WooCommerce Store

For a business to be successful, customer relationship is a determining factor. No matter how big your venture is, without an efficient customer-business relationship it will surely suffer a crash in revenue at some point. This is particularly valid for online businesses and e-commerce stores that offer direct retail service to consumers. They have a larger customer base and it’s very hard for such platforms to manage every aspect of the retail.