Operations | Monitoring | ITSM | DevOps | Cloud

Five years ago today, Grafana Loki was introduced to the world on the KubeconNA 2018 stage when David Kaltschmidt, now a Senior Director of Engineering at Grafana Labs, clicked the button to make the Loki repo public live in front of the sold-out crowd. At the time, Loki was a prototype: We bolted together Grafana as a UI, Cortex internals, and Prometheus labels to find out if there was a need for a new open source tool to manage logs.

Have you ever wondered about your IT team’s efficiency in detecting incidents? Your Mean Time to Detect (MTTD) is an incident management Key Performance Indicator (KPI) that reveals your productivity during the first stage of incident resolution and enables investigation into opportunities for improvement. ITOps and DevOps teams that can lower their MTTD can more quickly identify issues, minimize potential downtime, and maintain system reliability too.

A wise person once said, “What’s measured is what matters.” This couldn’t be more true than in the high-stakes world of IT operations, where the ability to swiftly measure, analyze, and respond to events is crucial for improving IT operational performance. This blog delves into defining IT event analytics, guiding you on getting started, showcasing real-world examples, and introducing essential methods to transforming your incident response strategy.

Assign items to teams as well as individual owners! We’re excited to announce a new feature for Advanced and Enterprise customers - the ability to set a team as the owner of an item. Previously, Rollbar has only allowed users to assign a specific team member as the owner of an item. However, recognizing the need for flexibility in ownership, especially in collaborative environments, we now allow a team to be set as the owner of an item.