Operations | Monitoring | ITSM | DevOps | Cloud

For many IT organizations, widescale remote working brings new requirements for supporting both end-users and assets. This is stretching resources and capabilities for many IT teams as they adapt to this change without compromising quality or security. Until recently, the office was the traditional hub of connectivity—not just to business systems, but also among employees.

There’s no question that subscription-based businesses are an incredibly popular revenue model in today’s economy. While single transaction revenue models tend to fluctuate due to the seasonality of markets, subscription plans offer much more consistent and predictable revenues. Although the subscription revenue model can certainly be advantageous over one-off transactions, these businesses are also notoriously challenging to keep subscribers active on their plan.

In this article we are going to explain Jaeger integration with the OpenTelemetry collector, describe differences between these two and have a look at Kubernetes deployment via Jaeger Operator. OpenTelemetry collector is a vendor-agnostic service for receiving, processing and exporting telemetry data. In the Jaeger project we have decided to deprecate the Jaeger collector and migrate its functionality to an implementation based on OpenTelemetry collector.

In our recent Tech Talk, Agentless Monitoring and Custom Monitors, OpsRamp’s Curt Thorin explained how agentless and custom monitoring are critical for distributed IT operations teams. The Tech Talk also provides an interactive demo of how agentless and custom monitoring capabilities can not only support remote work strategies but also prioritize digital transformation initiatives.

We hope everyone is staying safe and healthy and taking advantage of the added time at home to spend ample time with your families, picking up new hobbies, workout routines, and staying active! We are in unprecedented times, and as you look around, we are all having to change our ways and adjust to the new normal in our personal and professional lives.

The recent shift to remote work has been anything but subtle for millions of people and their companies. And like many in IT Ops, our customers have been preoccupied with maintaining an error-free VPN experience. But that’s often easier said than done. Luckily for them, VPN issues that would normally take weeks to resolve are being turned around in minutes with Nexthink’s patented technology.

So, we’ve passed the first quarter of 2020. What have we learned? You don’t need us to tell you that, but robots are still cool As usual, this State of Robotics post discusses work the Ubuntu robotics team has done this past April, and some interesting projects we’ve seen in the community. Unfortunately, we had a total of zero submissions to be included this month, hopefully not a sign of the times.

Business owners like to focus on providing the best product or service for the clients. Keeping track of expense accounts, chasing invoices, and making sure the paperwork is all there come tax time is the last thing on their mind. Larger companies can usually afford to have a specialist on staff that can keep track of these financial processes, but that will be a luxury for most.