How to Start Your Own George Michael Tribute Band
Ready to 'Wake Me Up Before You Go-Go'? Our blog gives you the beat-by-beat on starting a George Michael tribute band that's bound to impress. Read more.
Operations | Monitoring | ITSM | DevOps | Cloud
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Why InfluxData Built the All-New InfluxDB 3.0
InfluxData CEO, Evan Kaplan, sits down to discuss why we built InfluxDB 3.0, the key problems version 3.0 solves, and the new opportunities and use cases the advanced capabilities of InfluxDB 3.0 present to users.
Webinar: Engineering Productivity: Beyond the Metrics
In 2023 most engineering organizations have some way of measuring productivity. Metrics like story points and cycle time help us assess team-wide impact, while code coverage and commits tell us more about individual contributions. While we know these numbers don’t tell the whole story, we rarely hear about how to find the missing pieces. Or what to do next when we learn the culprit is poor testing practices versus bad design. What’s the plan for improvement? Where does it live, and who owns it?
Monitoring with AWS Cloudwatch
For organizations that leverage AWS resources, CloudWatch is a “must-have.” Operations teams leverage data from their AWS environments to identify service issues and maintain availability. By using CloudWatch and its associated products, organizations can monitor their AWS resource usage to optimize their environments.
AWS Bans RI Resale - What This Means For Cloud Users
This holiday season, AWS made waves by dropping a bombshell announcement: “AWS does not permit the sale of reserved instances (RIs) obtained through a discount program (per AWS Service Terms 5.5).” In other words, AWS is banning the resale of discounted RIs in their RI Marketplace. (See the full policy here, section 5.5.) The ban officially goes into effect on January 1, 2024.
SLA Management Best Practices for IT Services
The cornerstone of every successful relationship—business or otherwise—is a clear, mutual set of expectations. In IT, this plays out in the form of service level agreements (SLAs). But really, SLAs are only the first step in the journey to a happy customer relationship. The real key to maintaining happy customers over the long term is SLA management. Knowing how important SLAs are raises several questions: How do you create one, what should it contain, and how do you manage them?
Leveraging ISP Network Monitoring for Competitive Edge
In today's digitally-driven landscape, the role of Internet Service Providers (ISPs) has become pivotal in shaping the way we connect and conduct business. The quality of Internet services has evolved into a critical factor, directly influencing individuals' daily experiences and companies' operational efficiency.
Why MSPs Need to Think Beyond PSA and Focus on ITSM
As larger MSPs have been able to push their services upstream to bigger companies, and with the rise of things like co-managed IT services opening this option up to smaller MSPs as well, many are finding that this calls for them to adopt more mature IT service management (ITSM) practices. So how does ITSM differ from the professional services automation (PSA) platforms commonly used by MSPs?
The Unplanned Show, Ep. 22: CSOps at PagerDuty with Arturo Suarez Martin
Even with the best monitoring in the world, some customer-impacting issues still go undetected and are ultimately reported by customers. In this episode, we'll hear from PagerDuty's Senior Director of Global Support, Arturo Suarez Martin, about the journey that PagerDuty has been on to tighten feedback loops between Customer Support and Engineering and mitigate the risk of poor customer experiences.
2024 Predictions: AI Innovation Meets Digital Resilience
Welcome to the era of AI. It’s the technology advancement that motivates and excites me every day as a CTO. Generative AI is already transforming many areas of our lives, from helping us write emails to assisting us with customer service. What waits for us on the immediate horizon? Today, we released our annual predictions series. Splunk’s 2024 Predictions features three editions: Executive, Security and Observability.