ServiceNow is excited to peer into the future of customer experience (CX) to see what’s in store. Customer operations and service delivery have undergone significant disruptions in recent years. The year ahead promises to be no different. The continuing need to deliver a frictionless customer journey, a renewed focus on improving the agent experience, and the meteoric rise of generative AI (GenAI) are some of the many reasons why CX is poised for transformation.
Now that we’ve had time to decompress from KubeCon, we wanted to do a writeup about our collective experience. Six of us spoke at the conference and Charity participated in a panel, so we included short talk recaps.
Gartner recently held their annual IT Symposium/Xpo in Orlando and Barcelona, respectively. We attended both events, a jam-packed four days of learning, dynamic conversations, and innovative sessions. It was great showcasing our latest capabilities, reconnecting with our clients, and witnessing first-hand the demand for Internet resilience within the broader community.
