Operations | Monitoring | ITSM | DevOps | Cloud

Nine tips for building an effective digital resilience strategy

Is your business ready to not only withstand but also thrive during digital disruptions? Today's business landscape heavily relies on digital technologies and online services. Digital resilience has become a critical concept to ensure business continuity and safeguard data.

Unlocking the Power of SEO: A Guide for MSPs

Search Engine Optimization (SEO) is a powerful but often underutilized marketing technique for Managed Service Providers (MSPs). In this blog post, we will explore the significance of SEO for MSPs and how using an online marketing tool like SEMrush can help you conduct in-depth keyword research to optimize your websites for driving more business. This blog is NOT endorsed by SEMrush, it is just the preferred online marketing tool of the presenter.

The Unplanned Show, Episode 19: Cloud Security response with Ashley Ward

As organizations move to the cloud, where is there overlap between security and IT and engineering? In this session, Dormain will sit down with Orca Security's Principal Technical Evangelist, Ashley Ward, to learn about how working practices have to evolve with the speed of change in the cloud.

Unified Endpoint Management Strategy Complete Guide

Unified endpoint management is a growing market, and IDC predicts it will grow from $3.4 billion in 2019 up to $4.9 billion in 2024. This market growth is due to a variety of factors such as the Bring Your Own Device (BYOD), Choose Your Own Device (CYOD), and Internet of Things (IoT) trends. Data security is also a growing concern and the number of devices continues to increase each year, plus there is a high volume of data sharing across these organizational devices.

Quantifying the value of AI-powered observability

Organizations saw a 243% ROI and $1.2 million in savings over three years In today’s complex and distributed IT environments, traditional monitoring falls short. Legacy tools often provide limited visibility across an organization’s tech stack and often at a high cost, resulting in selective monitoring. Many companies are therefore realizing the need for true, affordable end-to-end observability, which eliminates blind spots and improves visibility across their ecosystem.

9 Tips for a Successful Transition to Cloud-Based ITSM

Today, organizations of all sizes heavily depend on Information Technology Service Management (ITSM) solutions to elevate operational efficiency and customer satisfaction. The advent of cloud technology has presented a jaw-dropping opportunity for numerous businesses, given the benefits that cloud-based ITSM solutions provide.

VMware Horizon Monitoring

In the world of virtualization, VMware Horizon is a name that every expert is familiar with. This powerful platform has revolutionized the way employees access their desktops and applications, creating an unparalleled digital employee experience (DEX). With features like Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS), VMware Horizon has become the go-to solution for organizations looking to streamline their IT infrastructure.

Customer Setup Workflow: Best Practices For Onboarding Customers

Customer onboarding is a critical first step in cultivating long-term customer success. ‍ This process sets the foundation of your entire customer relationship, presenting an opportunity to impress, engage, and retain your clients. ‍ If executed correctly, a thoughtful onboarding process can significantly enhance customer satisfaction, encouraging them to remain with your business and become advocates of your products and services. ‍ ‍

How Modern Technology Drives SEO Practices

"Innovation Meets Optimization" is an article that explores the intersection between innovation and optimization in today's fast-paced digital landscape. The piece starts by defining optimization as a strategic process of maximizing efficiency and achieving desired outcomes, particularly in the field of search engine optimization (SEO). The article goes on to define innovation as the introduction of new ideas, tools, and techniques that challenge traditional methodologies. It examines the evolution of SEO practices and how technology has spurred innovation within the field.