Operations | Monitoring | ITSM | DevOps | Cloud

Ask Maria von Trapp from the Sound of Music what her favourite things are, and she’ll quickly rattle off a list including, raindrops on roses and whiskers on kittens and even brown paper packages tied up with strings. But over the years if you’ve ever asked me what my favourite things are (to Automate), I’ve often struggled to give an answer. The problem is, there is so much to choose from and where do you begin?

Once upon a time, not so long ago, the world was a different place. The idea of a "smartphone" was still a novelty, and the mobile phone was primarily a tool for making calls and, perhaps, sending the occasional text message. Yes, we had "smart" phones, but they were simpler, mostly geared toward business users and mostly used for, well, phone stuff. Web browsing? It was there, but light, not something you'd do for hours.

We are excited to announce that we are introducing single-touch workflow automation for ServiceDesk Plus Cloud, helping enterprises accelerate their service desk productivity by eliminating human intervention across a range of processes.