Operations | Monitoring | ITSM | DevOps | Cloud

Ninja Quick Guides: How to Use Winget to Install and Update Software Remotely

Whether your organization has a few remote employees or your entire workforce has gone remote, you need an easy way to install and update software remotely. By using a tool called winget, you can natively deploy software through Windows. In this article, we’ll take a look at what winget is, how it works, and how you can use it.

Should you use open-source databases?

You are not the only one asking this seemingly popular question! Several companies are torn between the rise in appeal of open-source databases and the undeniable challenges inherent to their adoption. Let’s explore the trends, the drivers and the challenges related to open-source database adoption.

Using automation to deliver reliable managed security services

As a Cloud Service Provider (CSP), Managed Service Provider (MSP), or Managed Security Service Provider (MSSP) you are instrumental in delivering effective and reliable managed security services to your clients. With cybercriminals taking advantage of less secure environments and becoming more advanced with their security breaches, this is becoming increasingly complex.

AIOps for Real: Characteristics of a Platform That Add Value and Drive Change

When you’re investing in automation solutions, ultimately, tangible results need to follow quickly. Getting a return on investment (ROI) out of an automation project after two years is something that would have been OK in the not-so-distant past but is no longer acceptable nowadays. With the current speed of change, where new technologies come and go and existing ones evolve at lightning speed, IT teams require much faster time to value on automation investments.

IT Monitoring for Government

Today’s blog comes from Kevin Howell, CEO of UK partner – Howell Technology Group (HTG) about their work supplying secure cloud technologies and remote working solutions to government and regulated customers. HTG are a trusted industry leader in the UK, who offer virtual desktops, managed services and efficient modern workplace solutions. Their solutions are also available with the UK Government’s Digital Market place under the G-Cloud Framework.

Debunking Myths About Cyberattack Complexity in 2022

Stoking fears about the threat landscape is a popular approach, and one that I don’t particularly care for. Many will tell you that the threat landscape is constantly changing, that threats are getting more complex, and that actors are getting more sophisticated. “The whole world is getting more difficult and scarier, so buy our stuff!” There’s a ton of media sensationalism too, with the popular image of the hacker sitting at a computer, wearing a dark hoodie.

Is your plugin compatible with Grafana? There's a tool for that!

Here at Grafana Labs, we’re always striving to reduce the amount of effort needed to maintain plugins across different versions of Grafana. That is why we’re excited to provide you with a tool to check the compatibility of your plugin with the latest Grafana plugins API. We know that it can be frustrating for developers to find out people can’t use their plugins. Over the past few months, we’ve been working on detecting the breaking changes as soon as they happen.

Introducing Webforms - Involve end users directly into your Incident Management process

Over the years we’ve received requests from our customers for a feature that can enable their customers and their end users to create/ report incidents directly on Squadcast. To our valued customers - we heard you! We are excited to introduce Webforms to do exactly that. In the past, we’ve addressed the challenges pertaining to On-call processes and best practices that teams can implement.

5 Ways to Report on Your SLA Obligations

Service Level Agreements are designed to foster trust between your customers and your business. They help define the maximum amount of downtime your team finds acceptable. While they can have legal repercussions, SLAs are fundamentally about trust. Your customers use your service because you’re the best at what you do. They remain loyal because they trust you to do what they need. Retention in SaaS is very fickle, and competition in certain spaces is quite stiff.