Operations | Monitoring | ITSM | DevOps | Cloud

A Vicious Cycle: Data Hidden Behind Lock and Key

Understanding production has historically been reserved for software developers and engineers. After all, those folks are the ones building, maintaining, and fixing everything they deliver into production. However, the value of software doesn't stop the moment it makes it to production. Software systems have users, and there are often teams dedicated to their support.

MCU Peripheral Forwarding

PC applications that interact with MCUs are used by developers for a number of reasons, such as data visualization, monitoring during testing campaigns, and command and control via a GUI. In this article, we’ll explore mapping an MCU’s peripherals to your personal computer to simplify development of PC applications built for embedded systems. Like Interrupt? Subscribe to get our latest posts straight to your mailbox.

Ending Saint Helena's Exile from the Internet

Just after midnight on October 1, 2023, the remote island of Saint Helena in the South Atlantic began passing internet traffic over its long-awaited, first-ever submarine cable connection. In this blog post, we cover how Kentik’s measurements captured this historic activation, as well as the epic story of the advocacy work it took to make this development possible.

Getting Started with the OpenTelemetry Collector

In the previous article I covered how to set up auto-instrumented tracing for a Node.js app using OpenTelemetry (OTEL). We then sent the spans directly to the open source tracing tool Jaeger. I recommend you give that a read first before walking through this guide because we're going to re-use the instrumentation we set up last time. Today we're going to take things a step further by introducing the OpenTelemetry Collector.

Elevating IT Support for VIPs: The Power Of Proactive Solutions

VIPs can be hard work, but in many ways, that’s for good reason. Whether it’s your C-suite that carries the responsibility of the company on their shoulders, or if it’s your top-shelf customers that form a big part of your business, you really need to look after them all. You know that, but from an IT perspective, how can you not support them while making your life easier? You need to quit being reactive. Easier said than done… but here’s how to start making it happen.

Grafana vs. Zabbix

Grafana is a visualization tool that allows you to see and analyze all of your metrics in one unified dashboard. Grafana can pull metrics from any source, display that data, and then enable you to annotate and understand the data directly in the dashboard. Grafana dashboards are designed to allow you to visualize information in a ton of ways, from histograms and heatmaps to world maps. Grafana also has an alerting feature that can communicate with you through Slack, PagerDuty, and more.

A guide to post-mortem meetings and how we run them at incident.io

You've just made it through a particularly tough incident. It was a short outage affecting a subset of customers, so not exactly the end of the world, but bad enough that it involved multiple people across a number of teams to resolve. Either way, the incident was well managed, and the dust has settled. Now what? Most guidance would say that putting together a post-mortem document is a good idea, given the severity of the incident. You've also done this, so what's next?