Operations | Monitoring | ITSM | DevOps | Cloud

Customer Experience and Emotional Intelligence: Insights For Building Meaningful Connections

What makes a truly exceptional Customer Experience and emotional intelligence strategy? Is it cutting-edge technology? Streamlined processes? Or something much deeper, like a sense of connection? In episode 92 of the Ticket Volume - IT Podcast, host Matt Beran sat down with Michael Mattson and Luke Jamieson—two leaders in the Customer Experience (CX) space—to explore the evolving world of CX and Employee Experience (EX).

Scaling Observability on a Budget with Cribl for State, Local, and Education

Over the past year, I’ve noticed some interesting trends in my work with state and local governments. Across my conversations with organizations in this space, there’s a common thread: teams are getting creative about maximizing their limited resources. With budgets either flat or shrinking and operational demands increasing, these teams face tough choices. They’re being asked to maintain or improve services while working with the same, or in some cases, fewer resources than before.

Make NetFlow Flow Without Breaking The Network

Ever wondered how many NetFlow exporters or edge routers you have configured on your core switches? What if I told you that every exporter uses ~0.2% bandwidth in overhead? While that may not seem like much (and it has been a few years since most network engineers were worried about CPU overhead for NetFlow exports), older hardware and network OS versions may be more sensitive to having multiple flow exporters configured.

Our team's learnings from Kubecon: Use Exemplars, Configuring OTel, and OTTL cookbook

A few weeks ago, members of Mezmo were at Kubecon and attended several sessions. You can see a post with my recap and session highlights. Today, though, I’m going to discuss three sessions that my colleagues found interesting for our peers in Observability.

Mastering Your JFrog Artifactory Migration: Steps to Success

Migrating from JFrog Artifactory to a new artifact management platform like Cloudsmith can feel like a daunting task. We promise, it’s actually easier and more straightforward than you think! Our experience with other customers has shown that even if you have a complex setup with hundreds of teams and lots of binary artifacts, you can make the move to Cloudsmith fairly quickly. We can help arm you with a clear plan and best practices, so the transition can be seamless.

Unlocking the Power of IIS Logs: A Comprehensive Guide

IIS (Internet Information Services) is a web server developed by Microsft, shipped as a part of the Windows Server services. It’s used to host and manage web applications and services. IIS is a particularly robust web server solution that is tightly integrated with the Windows operating system, making it a natural choice for organizations that rely on other Microsoft products.

Understanding Stock Market Trading: A Comprehensive Guide

I remember the first time I delved into stock market trading; it felt like stepping into a vibrant, bustling world where opportunity met strategy. Stock market trading involves buying and selling shares of publicly listed companies, and it's fascinating how these transactions can influence global economies. It's not just about making investments; it's about being part of a dynamic network that shapes financial trends and innovations.

Today's Stock Market Overview: Trends, Analysis, and Opportunities

I've always found the stock market to be a fascinating barometer of global business health. Each day, it offers fresh insights into economic trends, corporate performances, and investor sentiments. Today, like any other day, presents a unique snapshot of this dynamic arena. Whether you're an experienced investor or simply curious about how the markets are performing, understanding today's trading activity can provide valuable insights.

Choosing the Best Stock Market Trading Style for You

Deciding which stock market trading style best suits you can be a thrilling journey into the financial world. Over my years of dabbling in the markets, I've found that each approach offers unique advantages and experiences. Whether it's the fast-paced excitement of day trading or the analytical depth of long-term investing, there's a strategy out there that fits your personality and goals.

How Subtitle Software Can Improve Engagement

In today's digital world, getting your audience's attention is a challenge faced by content creators and marketers. Nowadays, people are shifting to online platforms more than traditional media. Online platforms are creating more opportunities and challenges for businesses and content creators. One of the main factors in this shift is higher accessibility. However, are you aware of which tool is overlooked in enhancing content accessibility and engagement? It's none other than subtitle software.