Operations | Monitoring | ITSM | DevOps | Cloud

What to Know Before Becoming an Application Engineer

Application engineers play a crucial role in bridging customer needs and the efforts of application development teams. Applications are becoming more complex—businesses are seeking to deliver more services while the software engineering components underlying those them are expanding and interacting in new ways. This combination of factors is driving the need for application engineers who can understand both the business and the technical aspects of applications.

Can Your Cloud Migration Strategy Keep Up With the Speed of Business?

A hybrid infrastructure brings business benefits but it also brings new challenges. Migrating workloads to the cloud is a complex operation that generates more data than engineering teams can adequately manage. Traditional monitoring tools are limited in helping teams find and fix problems during and after a cloud migration. This can throw business strategies off course, limit customer value and hurt the bottom line.

Doing More with Less: Building Greater Operational Efficiency with PagerDuty

How many of us can say with confidence that we know a tool inside and out? If you’re like most, you probably use just a small fraction of a product’s features. When it comes to feature-rich software like Microsoft Word or Excel, it’s a safe bet that most users are aware of less than half of the features, and use even less on a regular basis. And the longer we’ve been using a piece of software, the more likely we fall into this trap of feature underutilization.

Top 3 Advantages of Remote Support Software for SMBs

Your employees and customers are constantly on the move and rely on their mobile devices to stay connected and productive. On-demand remote support is crucial when technical issues become a roadblock in their day. With mobile device remote support, your IT team can troubleshoot problems quickly and efficiently from a tablet, computer, or smartphone.

Service Request Management Process

The service request management process is critical to maintaining efficient operations for any organization. By managing and tracking service requests, businesses can ensure that customer issues are resolved promptly and effectively. No matter in what domain or industry you are operating your business, requests are a standard process from employees, suppliers, or customers.

How AI is Redefining Direct Store Delivery

For those outside the grocery industry, direct store delivery (DSD) is a distribution model used by manufacturers/CPGs that entails delivering products directly to retail store shelves. This model is extremely conducive for perishable food categories. During your typical grocery shopping, you may notice that store employees these days do relatively little replenishment in the aisles.

Comprehensive Stock Trading App Development And Design Guide

A stock trading app is an end-user platform where equities are bought and sold. Stock trading apps focus on the proper ways to manage money, including borrowing, storing, lending, spending, investing, and even protecting it. Trading app development utilizes technology that helps people manage their entire financial activities even more effectively.
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How Telecoms Companies Can Usher In A New Era Of Customer Service

Few sectors face the level of pressure on their customer service teams that telecoms businesses do. From helping new home owners get set up with super-fast internet, to keeping families connected across continents, customer experience is everything in telco. Providing some of the most important services to keep the world connected, though, is a demanding responsibility to manage. Whether you're working from home and trying to join an important meeting, or catching up with an old friend, when connections falter, frustrations rise quickly.