Operations | Monitoring | ITSM | DevOps | Cloud

Diagnosing Remote Desktop Application Performance Problems

With so much Work From Home (WFM) going on these days, system administrators likely have many people using Remote Desktop, hopefully through Remote Desktop Gateway, to access their work computers to accomplish their work. Usually Remote Desktop works great – it’s been tuned well and offers good performance. Sometimes it doesn’t and that’s when you need to investigate to figure out why. If several users are sharing a host, it’s possible the host is overloaded.

The Future of 5G and Website Monitoring

5G. You've likely heard a lot about it passing, but what kind of impact will the fifth generation of mobile technology have on your ability to provide a sturdy, fast website? What does this new tech mean for you? As businesses look for ways to integrate this new technology cost-effectively, a primary concern is website monitoring. Without an efficient website that holds up to 5G demands, you could potentially lose business and customer trust.

For the 7th year in a row, ServiceNow is named a Leader in the Gartner Magic Quadrant for IT Service Management Tools

Wow! ServiceNow has been named an ITSM Tools Magic Quadrant Leader and placed furthest in completeness of Vision and highest in Ability to Execute in the 2020 Gartner Magic Quadrant report. We are humbled by the recognition and gratified by the success that our customers are reporting.

ServiceNow Announces New DevOps Integrations to Speed Up Application Delivery

As the world collectively evaluates the return to work and shift to remote operations, digitally transformed enterprises are coming out faring better in this transition. This shift is aided by the work developers are putting in to create applications that better their organizations, and they need to continually adopt modern DevOps best practices to increase application delivery velocity and quality in order to stay nimble.

Capabilities of Elixir's Logger

Logs are an important part of your application and logging shouldn’t be one of the last things you think of. You should configure your log system, formatter, and style as soon as you start the development of your app. Also, do your best to document the process and share how it works with the rest of your team. In this article, we’re going to demonstrate how logs work in Elixir. We’ll jump into Elixir’s Logger module, which brings a lot of power to logging features.

CI/CD Tutorial: How to deploy an AWS Jenkins Pipeline

In the previous article, we have created the Continuous Integration (CI) pipeline for a simple Java application. It is now time to start working on the Continuous Deployment (CD) pipeline that will take the Java application and deploy it to AWS. To build the CD pipeline, we will extend the existing AWS Jenkins pipeline. If you have missed the previous article on building a CI pipeline for a Java application using Jenkins, make sure you read that first before continuing.

How to sync users from a second domain using AD Connect

Do you need to integrate a new company in with your existing employer and therefore in to your already provisioned Azure AD tenant. Or perhaps just need to share your tenancy and office 365 services with more than one company, then you could find yourself in a position where you need to sync users from another domain and have already configured AD Connect, well there is a way to add the second domain to your current Azure tenancy, so you can sync those users from the second domain.

The Benefit of DevOps on the Customer Experience

If there’s no customer, there’s no job. In a competitive marketplace, every site element matters from the functionality of your service to your UI; your documentation to your marketing. Your SLA should mirror that structure. Building a strong customer experience is about consistency on every level. The key is visibility, offering all the verification your customers need with an intuitive click of the mouse.

Understanding the Layers of Log Infrastructure

If you’re reading this article, you’re most likely looking for a simple one-stop-shop way to understand logs. I’m sorry to be the one to tell you this, but logs are not simple enough to deal with easily. In fact, as you start approaching this topic on a practical level you’ll quickly realize how complex and annoying it truly is.

Prometheus vs. ELK

In today’s world, with many microservices fuelling hundreds of components, the failure of just one piece can cause a crash for the whole system. For example, a lack of memory in one component can cause a database failure. This database failure could be the reason for authentication problems for particular users, causing those users to not be able to login. And of course, finding the core problem manually can be complex and time-consuming.