Operations | Monitoring | ITSM | DevOps | Cloud

The 5 Incident Severity Levels - And a Free Matrix

Just as a red flag warns of imminent danger, incident severity levels in IT Service Management (ITSM) act as crucial indicators that alert organizations to potential problems. By understanding and leveraging them, businesses can swiftly and effectively respond to incidents, minimizing their impact on operations. In the dynamic business operations landscape, unexpected disruptions are an unavoidable reality.

How to Show Reliability Results to Your Organization

Building momentum for a reliability program can be tough. Improving reliability takes time, effort, and resources. But when everything from launching new features to improving security demands those same resources, it can be a struggle to get the buy-in you need to address reliability risks. And it makes sense! If a team spends time patching a known security bug or creating a new feature, they have a clear demonstration of the value created.

Nexthink Powers Employee Engagement with Exciting New Features

We are thrilled to share the latest updates and enhancements to Employee Engagement! At Nexthink, we continue to invest, innovate, and lead the way in facilitating two-way communication between IT and employees, powering self-help and direct communication for any of IT’s pressing needs. In this blog post, we’ll dive into five exciting new features and improvements that foster better communication, drive effective campaigns and engagement, and enhance employee satisfaction overall.

What Is a Telemetry Pipeline?

In a simple deployment, an application will emit spans, metrics, and logs which will be sent to api.honeycomb.io and show up in charts. This works for small projects and organizations that do not control outbound access from their servers. If your organization has more components, network rules, or requires tail-based sampling, you’ll need to create a telemetry pipeline.

The PagerDuty Operations Cloud | Strategic Overview

In this two-minute video, learn more about the PagerDuty Operations Cloud - the platform used by modern digital enterprises to automate and accelerate mission-critical operations work. The PagerDuty Operations Cloud is essential infrastructure that detects and diagnoses disruptive events, mobilizes the right team members to respond, and automates workflows across your digital operations - so that your business moves forward, faster.