Operations | Monitoring | ITSM | DevOps | Cloud

When an organization starts to flourish the number of assets that it procures increases, and with that keeping a track of all of them becomes a task for the employees. Traditionally organizations used to keep a track of all these assets by maintaining spreadsheets, but with a major change in the way how organizations work, maintaining spreadsheets became difficult.

When enterprises run online services, web servers play an essential role. They allow the software to surface on the world wide web and make it accessible through web browsers for customers worldwide. When the performance of a web server gets degraded or, even worst, if a web server is entirely down, it impacts not only the business bottom line but also the brand image for not providing reliable service to customers. Failure to manage web servers can also lead to security risks.

Welcome back! In the previous blog, we discussed what AIOps is and the significant role it plays in ITOps with our panelists: Carlos Casanova, Principal Analyst at Forrester, and Gowrisankar Chinnayan, head of product management at ManageEngine. In this blog, I am going to walk you through the rest of our discussion. Our talk revolved around the reasons why organizations should adopt AIOps.

IT help desk support has been a constant need in organizations from small businesses to enterprises. Then, the pandemic spurred an increase in demand for help desk employees, and the tried-and-true tactics and strategies that were previously used to hire in-house help desk employees don’t seem to work as effectively. Recruiting and hiring for these positions has been very difficult in the current candidate-driven market.