Operations | Monitoring | ITSM | DevOps | Cloud

500 customers in 15 countries. 200 Billion push notifications delivered yearly. With over five years of experience in the industry, 500 customers and over 200 billion push notifications delivered each year, Batch.com prides itself as one of the world’s leading Mobile-First Customer Engagement Platform. Their motto “Keep pushing” exemplifies this, since their platform delivers push notifications to some of the world’s most prominent names in any industry.

We introduced Grafana Enterprise Metrics (GEM) last September to give centralized observability teams the ability to provide a multi-tenanted, horizontally scalable Prometheus-as-a-Service experience for their end users. Since then, we’ve continued to make improvements and introduce new functionality. In this blog, I wanted to take a deeper dive into two of the exciting new features released with GEM 1.4.

The ability to maintain successful operations in business requires specific agreements that are critical to helping justify service delivery, understand the service performance, and get a budget for any potential infrastructure projects. Service Level Agreements (SLAs) are made between partners and customers and focus on the commitment of the partner to uphold an agreed-to level of service.

Workflow automation software has the potential to be a complete game-changer for teams that lack efficiency. To drive productivity and squeeze more value from the talent on your team, you must have the right systems in place. With the power of workflow automation software, you can unlock the potential of your team and improve customer experiences.