Operations | Monitoring | ITSM | DevOps | Cloud

Service catalogs promise a lot of things: powerful automations, insights into your technology estate. But over the last few years, many of us have learned that setting up and maintaining a service catalog is really hard. Building out a catalog from a standing start can take months, or even years. Too many people get stuck in a chicken-and-egg situation, where you can’t deliver value because you don’t have the data in your catalog, and you can’t convince anyone to spend time helping you because the catalog doesn’t do anything yet.

In this webinar, we explored how integrating IT Operations Management (ITOM) with your IT Service Management (ITSM) platform can elevate service delivery and operational efficiency. Key takeaways include how to: Looking for ITOM in the cloud? Site24x7 delivers powerful IT operations management and integrates seamlessly with ServiceDesk Plus Cloud—offering the same advanced features.

A critical, mandatory shift is coming to how your organization manages digital certificates. In a move recently approved by the CA/Browser Forum, the maximum lifespan for publicly trusted certificates is set to drastically reduce from the current 398 days down to 47 days by March 2029. Importantly, this isn't a distant concern—the move is said to roll out in a phased manner and includes significant intermediate steps starting as early as March 2026, by which time the certificate lifespan will come down to 200 days.

Debugging background jobs is one of those tasks that always sounds easier than it is—until you’re knee-deep in stack traces that offer no real clues. Background jobs love to run in isolated environments, cutting themselves off from all the helpful context you’d normally have. @nikolovlazar shows us how to debug these errors anyway—piecing together the missing context across systems so you can actually fix the problem instead of just guessing.