Operations | Monitoring | ITSM | DevOps | Cloud

How to Expose and protect Logic App using Azure API Management (Part 3) - Exposing multiple Logic Apps in a single API

It has been a while since I wrote about this topic. I didn’t finish this blog series for several reasons, and now, one year later, it is the right time to continue this story. In the first part of this blog series, I have explained how you can expose a Logic App in API Management. It is a straightforward and simple process. Microsoft did a great job on this user experience.

3 Reasons Why Your Startup Should Move From Heroku To AWS

Heroku and AWS (Amazon Web Services) are the two most commonly used cloud services in present times. It lets a business deploy, monitor, and scale mobile and web applications. Both services are great for hosting applications and offer cloud computing resources. Choosing the best hosting service becomes difficult when you take a glance at the plethora of products that AWS offers. In case you are planning to switch to AWS from Heroku, you have come to the right place.

Building complex Well Architected serverless architectures with Dashbird

You’ll learn how to build and operate complex Well-Architected serverless applications, allowing you to layer on complexity in time while maintaining a reliable infrastructure. We’ll be working through the most critical aspects to bear in mind when it comes to the five pillars of the WAF, digging a bit deeper into the Reliability, Operational excellence and Performance Efficiency pillars. Including the challenges, risks and solutions when building a Well Architected infrastructure, as well as how to implement, operate, and test workload throughout its lifecycle.

Event Log Management and Monitoring

Computer networks all around the world generate daily records of events occurring in their system. Some events are routine while others indicate potential security breaches or weak network health. Event log files consist of log information that can help organizations reduce their exposure against malware, intruders, damages and legal obligations.

How to SRE without an SRE on your team

Are terms like “Error budgets” and SLOs roadblocks on your way to adopting SRE practices for your organisation? Our latest blog talks of "How to SRE without an SRE on your team", where we look at some of the most elementary SRE concepts that you can start implementing right away! We help you pick SLOs, identify toil and touch base on Automation for SREs along with few best practices to get you started on your SRE journey.

Masterclass: Advanced series session 2 - Build a high velocity incident response tool chain

In this session of the advanced masterclass series, you'll learn how to link ServiceDesk Plus to the ManageEngine operations tool chain and how to operate an analytics-driven service desk. You'll also learn about features that will help you separate management and bureaucracy, enabling you to accelerate your service desk operations.

Masterclass: Advanced series Session 2 - Hack your service desk for the new normal (Cloud)

In this session of the advanced masterclass series, you will discover ways to adapt your service desks to the current crisis and learn how integrations with Microsoft Teams, Jira and Slack work in the cloud version of ServiceDesk Plus.

Masterclass: Advanced series Session 1 - Hack your ServiceDesk Plus for the new normal

Learn a few advanced features of ServiceDesk Plus that enable you to create a virtual office experience for your requesters and technicians. Masterclass+ is a webinar series focussed on training ServiceDesk Plus administrators on advanced features, configurations, and integrations.  

SupportCenter Plus 11.0 demo: The help desk software for world-class customer support

The all-new #SupportCenterPlus 11.0 brings a brand-new UI, some exciting new features and functionalities that's sure to take your #customersupport several notches higher and provide unparalleled customer experience. In this webinar, we'll be doing a product walk-through while discussing all the key features along with it. Account and contact management: Deliver personalized services with a multi-tenant architecture for managing accounts and contacts.