Operations | Monitoring | ITSM | DevOps | Cloud

A help desk can be an important and essential component of a successful business. The HubSpot Annual State of Service in 2022 reports, “A remarkable 91% of respondents agreed with the statement ‘our help desk system increases productivity.” Not only do help desks provide service to organizations, they also deliver a lot of value. To capitalize on this value, businesses should look to increase help desk efficiency. One of the best ways to do this is to utilize help desk software.

To enhance user experience, avoid data loss, and guard against security vulnerabilities, frontend errors must be handled properly. In this post, we'll cover the most common types of frontend errors and best practices for handling them. We'll also explore how to use the popular error monitoring platform Rollbar to track and manage errors.

Hey there, We’re excited to announce that the highly anticipated sub-users feature has finally launched!🚀

While the COVID-19 pandemic disrupted businesses and the economy, one silver lining is that the event became a catalyst for rapid change and innovation within the enterprise. Across Sub-Saharan Africa, businesses were forced to rethink their operational processes and cater to staff caught in lockdowns turned to technology for solutions – and the cloud provided the answer. 2022 is the year of “big change” for the continent.

Introducing ScienceLogic Forum. Designed to expand your ability to see, contextualize, and act to reinforce the framework of AIOps.

We reflect on the standout criteria that defined optimal enterprise cloud connectivity this year, and share how you can set up your network for success in 2023.

Here at Grafana Labs, one of the things we’re always working on is making Grafana more consistent. Given the increased adoption of Grafana around the world and the number of users and authentication providers we support, we wanted to create better defaults for login and email fields.

When moving production workloads to a new containerized environment, application traffic management (ATM) can become complex. This is especially true for organizations that are transitioning workloads to Kubernetes, as managing traffic requires load balancing and configuring other Kubernetes networking components, such as ingress and ingress controllers.

As it was well received last year, we decided to do another security-focused holiday calendar this year. The concept was roughly the same, but instead of only adding security hardening modules, we’ve also added in some other security advice and blog posts to improve the variety. Now that we’re halfway through to 24 (or 25), let’s recap the first half of the calendar.

If you’ve been following InfluxDB, you’ve probably heard of InfluxDB IOx, the next evolution of the storage engine powering InfluxDB Cloud. However, I wanted to learn more about how the open source components of the new engine help achieve the requirements for the new InfluxDB engine and why they were chosen. This post covers that precise topic. We’ll also learn why InfluxDB chose to contribute to these open source projects and what our commitment to open source looks like today.