Operations | Monitoring | ITSM | DevOps | Cloud

Automation workflows add a lot of value to an organization’s day-to-day operations. At a minimum, they streamline the execution of complex, multi-step processes, thereby allowing people to focus on higher-value tasks. On top of that, automation workflows can provide valuable insights through the metrics that they gather – including the number of requests, the date and time they were requested, the time it took to complete each request, who made the request, and much more.

You can transform your search box into your sales rep—when you have the right tools. An impactful customer experience that drives purchases and loyalty isn't just about delivering what a customer says they want — it's about predicting and proactively serving up what they need. We might be able to imagine this work in a store with salespeople. But as organizations scale and customer interactions happen across digital and in-person mediums, their data grows.

Our team has been hard at work this month to introduce 2 new parsing rules, DataMap improvements, updated tracing visualizations for SLA monitoring & more. Get up to speed on everything that’s new and improved in the Coralogix platform!

Behind every feature in Grafana, no matter how big or small, lies a lot of hard work, commitment, and attention to detail. At Grafana Labs, we use a cross-functional team approach to come up with ideas and solutions that ultimately make our products more usable, resilient, and adaptable to user needs. To achieve this, we work collaboratively across the UX, product, and engineering disciplines.

DevOps-oriented engineers live at the intersection of IT operations and software development: understanding much of what it takes to maintain IT infrastructure while also being able to write code and deploy new services. DevOps-minded teams not only create services — they also maintain them. A DevOps structure forces teams to take accountability for their applications and infrastructure instead of allowing developers to throw code over the proverbial wall to IT operations.

ITIL is probably the most used framework in the IT world right now. But it's easy to start taking it as undisputed truth, and something we don’t always ask ourselves is whether the ITIL framework works in every single scenario and for every industry. And, while we’re not shy about singing its praises, we also like to keep things real. Therefore, let’s take a look at the ITIL framework and ask ourselves: what are some of the pros and cons of ITIL?

What is Qovery EC2? In just one sentence: what if I told you that you could host your application on AWS from $20 per month? Well, it’s now possible thanks to Qovery EC2! ��

Let’s talk about our most significant product evolution of the last twelve months; after gathering all your precious feedback and nearly a quarter of work, the Alpha testing is coming before the end of the month! 🤩