Operations | Monitoring | ITSM | DevOps | Cloud

How Streamlining ITSM Operations Can Reduce Service Remediation Costs

When using Microsoft 365 services the main benefit of having a monitoring tool that can assess performance quality and identify issues is that it sends alerts into a ticketing tool such as ServiceNow for example, to initiate the process of remediating the problem. When you don’t have a monitoring tool in place then support tickets aren’t automatically sent and users must identify issues and send in tickets manually with little to no information on where the problem came from.

REST, API & Testing Terminology Everyone Should Know

So, you’re interested in reaping the rewards of API and automation, but you don’t know where to start? Have you heard people using the term “API” and wondered what it is? Maybe you have a vague idea, but you still have no clue what to do with one? You’ve come to the right place! We pulled together this terminology to help you gain a basic understanding of web services and web API, which will also help you grasp the major concepts of API Testing.

How to use AWS IoT SiteWise Edge and Grafana to collect and monitor industrial data on-premises

The AWS IoT SiteWise plugin for Grafana was created to enable AWS IoT SiteWise customers to visualize and monitor industrial equipment data using Grafana dashboards. Industrial customers use AWS IoT SiteWise to collect, process, and monitor their industrial data at scale. This plugin allows them to use Grafana dashboards to monitor this data, stored by AWS IoT SiteWise in the AWS Cloud.

Use Suspect Tags to improve App Performance

When you’re trying to optimize your application for performance, it helps to understand not only the number of people affected, but also user conditions of the slowest transactions, such as OS, browser type, and even connection type. When you’re looking at performance data, it can be hard to see the forest through the trees.

Managed services growth: 9 ways to upsell value to existing customers

When Jeff Bezos touched outer space on his Blue Origin flight, the first thing he did after returning to earth was thank his loyal customers. Innovation, coupled with a plethora of service offerings, propelled Amazon from a bookselling platform to manufacturing suborbital space flights. But the story is incomplete without consumer reciprocity to Amazon’s evolving offerings. Now, you can buy almost anything you can think of on the platform, generating multifold returns for the company.