Operations | Monitoring | ITSM | DevOps | Cloud

Developers are the kingmakers. Millions of decisions made by tens of thousands of developers are ultimately responsible for the triumph or tragedy of IT. Developers for commercial vendors, open-source projects, cloud and software as a service (SaaS) solutions, managed service providers (MSPs), and internal teams make most technology decisions far upstream from IT pros. This essentially defines ops’ role as the crew who finds a way to make washing machines fly in formation.

Most of us have encountered a situation like the following at some point in our careers: something either isn’t working right or could be working better. You’ve been through the process to understand the problem and identify solutions. (Check out my blog post “4 Steps to Efficiently Solve Problems” if you’re still working on understanding the problem.) Now it’s time to pick a solution—and you can’t get stakeholders to agree on one.

As software gets more complex, so do software builds. With applications being composed of multiple services — often developed by separate teams — it can be challenging to automate a unified continuous integration process. JFrog Pipelines is unique among DevOps CI/CD solutions in empowering developers to create highly complex DevOps Pipeline workflows. Pipelines can be defined with multiple paths, trigger points and trigger types.

It’s no secret to anyone working in technology that IT’s operating world is becoming more demanding and complex. Digital transformation, hybrid working, exponentially increasing data volumes, greater security risks, and expanding global regulations are all driving up business demands and expectations for reliable and robust technology operations.

Clop Ransomware has been active since 2019 and has been mostly associated with financially-driven criminal groups. However, lately this ransomware payload has been observed in campaigns against universities and other institutions in the education vertical.

Customers expect products and services to work. When they don’t, customers want fast, permanent solutions. But delivering against that expectation is easier said than done. Multiple barriers stand in the way of your organization delivering the seamless experiences customers expect. Let’s explore five ways to improve customer service.

Implementing any IT project requires time, planning, and effort and AIOps probably requires even more planning and stakeholder involvement, because of the breadth of coverage and potential to bring profits to multiple IT domains/functions (ex: ITOps/ITSM/NOCOps). Customers have high expectations from AIOps, but, even after taking such major projects, most AIOps vendors are only able to support a few core AIOps use cases, which severely limits the utility and potential of AIOps.

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn about DataOps, an interesting methodology that can help organizations fast-track their data analytics operations.