These days, any tech company can say it’s innovative. At ServiceNow, we don’t just say it—we practice innovation in everything we do, especially in India. With a global focus on artificial intelligence and its uses within data and analytics, ServiceNow India has dedicated an entire data science team to predictive analytics. “That is just so next-gen,” says Puneet H., senior manager of data analytics.

Rahul Guha, product management director for Customer Service Management, co-authored this blog. When customers request help from customer service agents, it’s usually because they can’t find the answers they need or are unable to resolve problems on their own. When they do turn to customer service, they expect representatives to know how to fix their issues quickly and completely.

Delivering both constant innovation and consistently great experiences with software offerings is becoming a critical business imperative in the new world of hybrid work. As a result, more companies are transforming to become software companies—creating the need to quickly and continuously upgrade software applications and technology foundations. Easier said than done? Not anymore.

Since its founding 20 years ago, CyrusOne has grown to be the third largest datacenter provider in the US, serving more than 200 Fortune 1000 customers worldwide. We haven’t reached this level of success by resting—we’re always on the lookout for better ways to serve our customers and new technologies to stay ahead of the game. That’s why one of our recent initiatives was IT automation.

The manufacturing industry is in a state of flux, juggling skills gaps and supply chain issues at a time it needs to prepare for Industry 4.0 and smart factories. As the industry adopts digital technology, strengthening cybersecurity becomes a priority. The industry also faces pressure to advance sustainability. To weather the storm of this dynamic environment and come out stronger on the other side requires a shift in the way manufacturing companies operate.

Ransomware continues to be a costly and growing problem. According to Infosecurity Magazine, the number of ransomware attacks grew 288% between the first and second quarters of 2021. Cybersecurity Ventures estimated a ransomware attack occurs every 11 seconds, Cybercrime Magazine reports. The resulting price tag from ransomware is truly staggering.

Mayank A, senior principal inbound product manager for Customer Workflows at ServiceNow, co-authored this blog. The way customers want to engage with organizations is radically changing. The pandemic and multiple shutdowns brought these changes to the forefront, forcing organizations to rethink their customer experience, both in person and online, and accelerate digital transformation projects to try to better align the customer journey with expectations.

IT workloads and the demands for IT services are increasing in today's digital world as organizations rely more and more on technology services in the hybrid workplace. Among the challenges: Don’t fret. You can vanquish these obstacles like the fearless and decisive IT leader you are when you get all of the awesomeness in the ServiceNow® IT Service Management (ITSM) solution, including the power of artificial intelligence (AI), chatbots, and analytics.

Leaders around the world are moving fast to embrace digital transformation to achieve high performance objectives, including better financial returns, workforce diversity, and environmental stewardship. According to Deloitte, implementing digital technologies can help organizations accelerate progress toward these goals by 22%. What strategies are in place at your organization to ensure successful digital transformation to better compete in the marketplace? It’s not just a matter of money.

The concept of project management isn’t new, but project management is in the spotlight today. Why? Organizations everywhere face enormous pressure to consistently identify, develop, and launch the right solutions, products, or services to address market realities and enable digital transformation. A key factor to success is using the right delivery methodology and, increasingly, the answer is Agile.