We are delighted to announce that ServiceDesk Plus, our IT service management (ITSM) platform, has received certification for 13 ITIL 4 practices from SERVIEW GmbH, a leading IT management consulting, training and certification firm. SERVIEW is an independent management consultancy that makes solutions comparable and specializes in maximizing the performance of service organizations utilizing world-renowned best management practices.

Given the benefits cloud computing offers such as security, flexibility, better collaboration, and data modernization, organizations of all shapes and sizes have started moving their workload to this technology. With so many organizations using workarounds to gain visibility and control of bandwidth consumption, and with cloud computing letting organizations access and manage the information, the amount of data being generated is also increasing.

Managed service providers (MSPs) play a major part in increasing business continuity and enhancing the productivity of the businesses they cater to. Businesses these days rely on MSPs to take on the responsibility of managing their networks, so they need not spend most of their time on network management tasks like keeping track of network devices, troubleshooting network bottlenecks, etc.

ManageEngine’s flagship ITSM platform, ServiceDesk Plus, has been named a Technology Leader in the latest SPARK Matrix: IT Service Management Tools report. This recognition reaffirms our efforts to make ServiceDesk Plus a capable ITSM platform that helps enterprises manage and deliver IT and business services.

Monitoring an enterprise network is challenging for two reasons: the size of the network and the distributed architecture it follows. In the distributed model, branches spread across the globe, requiring a centralized monitoring solution. As the business grows, more devices will be added to the network, meaning your enterprise monitoring tool must be able to scale to match the performance requirements.

Real user monitoring (RUM) is used to collect and analyze data about user interactions with a website or application in real-time. This enables organizations to gain valuable insights into the performance and user experience of their digital products. Despite its importance, the significance of RUM is often overlooked, and many organizations fail to leverage its benefits. By employing a RUM tool such as Applications Manager (APM), you can stay vigilant by capturing real-time user interactions.

Are you ready to take your DNS management to the next level? If so, we’ve got some exciting news for you! ManageEngine CloudDNS has just released a set of updates that are set to revolutionize the way you manage your DNS infrastructure. From enhanced branding and protection features to improved scalability and DevOps-induced productivity, these updates are designed to simplify your DNS management and ensure that your web applications are always available to users.

Docker is a well-known open-source platform that is predominantly employed to bundle applications and their dependent components into containers for easy development and deployment. Docker is lightweight and efficient in resource consumption by operating as an executable packaged software with all the necessary framework, libraries, code, runtime, and files required to run an application.