Operations | Monitoring | ITSM | DevOps | Cloud

Logs are an essential part of an effective monitoring strategy, as they provide granular information about activity that occurs anywhere in your system. In serverless environments, however, you have no access to the infrastructure that supports your applications, so you must rely entirely on logs from individual AWS services when troubleshooting performance issues.

At Spike.sh, our mission is to help dev teams understand and resolve production issues faster. At the core of this is our Alert Reliability Engine, whose job is to make sure that a team member always gets an alert on their preferred channel. Currently, we support 7 channels - phone call, SMS, mobile push notifications, email, Slack, Microsoft Teams and Discord. We wanted to give you a peek into how we achieve high deliverability across these channels.

Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. A research report from Harvard Business Review Analytics Services and Freshservice found that 82% of those surveyed say employee happiness is impacted by how well workplace technology performs.

On the last day of GrafanaCONline in June, our CEO Raj Dutt announced that Grafana Labs had acquired k6 , the company behind the open source load-testing tool. In fact, our relationship with k6 had started more than two years earlier. At the beginning of 2019, we were working on replacing Grafana’s “remember me” cookie solution with a short-lived token solution for the Grafana 6.0 release.

Slow apps frustrate users, which leads to bad reviews, or customers that swipe left to competition. Unfortunately, seeing and solving performance issues can be a struggle and time-consuming. Most developers use profilers within IDEs like Android Studio or Xcode to hunt for bottlenecks and automated performance tests to catch performance regressions in their code during development. However, testing an application before it ships is not enough.