Operations | Monitoring | ITSM | DevOps | Cloud

Automation

How automation simplifies hardware asset management

Anyone involved in any kind of datacenter or physical IT operations faces multiple challenges every day: What if there were an easier way? End-to-end automated workflow At ServiceNow, we reached a major milestone: end-to-end automated workflow of the cloud hardware supply chain, from order through disposal. The features in the Paris release of ServiceNow® Hardware Asset Management (HAM) took us over the finish line, reducing asset management time for engineers and asset managers by 76%.

Announcing Relay's General Availability Launch

Today we’re proud to announce the general availability of Relay, a cloud-native workflow automation platform. We launched our public beta of Relay last June, and we’re now officially out of beta and open for business! We’ve been pretty busy during the beta period - early users have executed thousands of workflows, processed tons of events, and given us incredibly helpful feedback.

Puppet on Windows: Top questions (and answers!)

Whether you’re a current customer looking to expand across your Windows estate, or thinking of deploying Puppet across your infrastructure for the first time, we hope this blog post — based on real-world customer questions and problems — can help answer some of the questions you may have about Puppet.

What is Relay (by Puppet)?

Relay is easy to use workflow automation tool for cloud infrastructure operations. Build and share fully automated workflows in minutes instead of days. Ensure hybrid cloud environments are secure, compliant, and cost-efficient. Improve operational efficiency with increased reliability, minimized hiring of specialized roles, and reduced time to recovery through automation that the whole organization can use.

Feature preview: Trigger agent runs and report collection from Mission Portal

If you are debugging issues with a host, it is quite common to want to make changes to CFEngine policy, and speed up the process of fetching, evaluating and reporting for that host. You can do this by running cf-runagent and cf-hub from the command line, now we’ve brought this functionality into Mission Portal.

Remediating Vulnerabilities with Puppet

Patching vulnerabilities can be daunting, especially if the information is confusing, and the process to deploy patches is long. There are going to be times where a zero day presents itself, and the vulnerability requires immediate action. Whether it’s a simple fix or not, the seriousness of some vulnerabilities can put organizations at risk. Deploying patches, especially for critical infrastructure, takes planning.