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Delivering business-critical applications and code relies on two key factors; functionality and efficiency. Mock and Unit tests are a few industry standards that aim to ensure the correct functionality of your code, catching potential bugs and issues before deployment. These tests are vital to workflows, CI/CD pipelines, and the overall build and deployment process. While functionality may be sound, one key aspect that is oft-forgotten is the efficiency and performance of your code.

Puppet 6 brought the ability to defer functions to runtime on the agent, and now we've released improvements that make this easier to do. Read on to find out more and to make sure your modules are ready to be deferred.

The past few years have led to a significant increase in customer demands, and customer service agents are feeling the pressure. According to a recent Zendesk CX Trends report, 68% of agents report feeling overwhelmed. Here at PagerDuty, we believe that happier customer service agents lead to more positive customer interactions and stronger relationships with your brand.

When you hear the term “chatbot,” your mind may at first turn to things like robotic customer support services on retail websites – a relatively mundane use case for chatbots, and one that is probably hard to get excited about if you’re a security engineer. But, the fact is that chatbots can do much more than provide customer support.

When running a business, the most crucial aspect for any entrepreneur or organization is to provide an exceptional customer experience (CX) and grow the business efficiently. Not only designing the best product or services but also a lot of things that an organization needs to take care of for delivering quality CX. In today’s digital world, customer retention is as necessary as customer acquisition, and organizations are working towards this path.