Operations | Monitoring | ITSM | DevOps | Cloud

How customer service automation helps your business Ask anyone walking down the street if they have had a bad customer service experience, and the answer will probably be “Yes!”. Customer service is the backbone of many businesses, but getting it right can be tricky. That is especially true for remote customer support. The customer should be valued, but translating that value into actionable procedures costs money and equally precious time.

It’s that time of year where you may feel pressured to pick your New Year’s resolutions. Well, we went ahead and tried to give you a head start. 2023 is the year we tame toil so we can focus on the fun stuff like engineering and innovation. Hopefully you have had the chance to follow along with us for the month of December for Seasons Freezings, the time of year you are locked out of production, so you have time to explore new ideas like automation 🙂.

Today, we are pleased to announce the release of CFEngine 3.21.0! The focus of this new version has been unification. Across our websites and UI, you should see that it’s a much more modern and unified experience, whether you’re reading this blog post on cfengine.com, browsing the new documentation site, looking for modules on the CFEngine Build website, or adding input to modules within Build in Mission Portal.

Repetitive tasks can be time consuming. In an ideal world, automation would remove all of the grunt work when it comes to solving business problems, freeing us up to execute on more strategic decisions. Luckily, Jira has the capabilities to take a load of tasks off your hands – including tracking your issues, posts, features, and more. This blog will walk you through the options available and offer top tips on how to set this up.

Jason Chan is one of the world’s foremost cybersecurity authorities and we’re extremely proud to have him as a member of the Torq Advisory Board. He’s a pivotal figure in driving adoption of security automation best practices at many companies, including Netflix, where he led the information security organization.

Throughout the security holiday calendar, we’ve looked at modules for enforcing security requirements. Writing the policy to achieve these security hardening goals is easy. By learning how, you can write policy (or modules) for any requirements, including those specific to your organization. In this blog post, we’ll take a look at five beginner-level examples to get you started, focusing on the most common resources to manage with CFEngine; files and packages.

When something goes wrong or looks fishy for a particular host in your infrastructure how do you know who to ask about it? In an infrastructure managed by many and used by many it is also helpful to know what each hosts’ purpose is. In this article we show how to add maintainer and purpose information to individual hosts in your infrastructure via the CMDB feature of Mission Portal. We will also add a Build Module to add this information to the /etc/motd file for each associated host.

File integrity monitoring is an important aspect in managing your infrastructure. Tripwire and AIDE are often cited as necessary tools by compliance frameworks1,2,3. Of course CFEngine can manage a file to make sure it contains desired content, but did you know that CFEngine also has the capability to simply monitor a file for change? In this blog post we take a look at CFEngines’ changes attribute for files promises.