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An Introduction to Automation Basics

Automation is a powerful tool. With some foresight and a little elbow grease, you can save hours, days, or even months of work by strategically automating repetitive tasks. What makes automation particularly beneficial is that it eliminates manual interaction with multiple systems. Rather than manually uploading data to an event response system or notifying key support personnel of an incident, tying these tasks together through automation can reduce critical time and help resolve problems faster and more efficiently. But, before we can fill in the gaps between all of the platforms we are responsible for, we first need to understand how data moves around on the web and how we can use that process to our advantage.

What pressures are forcing rapid IT transformation? | Resolve

The business landscape is changing. IT resources are dealing with growing pressures from both inside and outside their organization, hindering them from keeping up with demand. In this video, Resolve CEO Vijay Kurkal describes in more detail the challenges that they are facing today and in the future.

The Importance of Automated Regression Testing with Social Integration in DevOps

Delivering business-critical applications and code relies on two key factors; functionality and efficiency. Mock and Unit tests are a few industry standards that aim to ensure the correct functionality of your code, catching potential bugs and issues before deployment. These tests are vital to workflows, CI/CD pipelines, and the overall build and deployment process. While functionality may be sound, one key aspect that is oft-forgotten is the efficiency and performance of your code.

The importance of IT's role in digital transformation. | Resolve

It's no mystery how important automation is when it comes to augmenting the digital transformation initiatives for any company. However, if you do not understand IT's role in those efforts, you risk a fragile and siloed infrastructure that may be bring more problems than benefits as you try to scale your business. In this video, Resolve CEO Vijay Kurkal explains why IT is the foundation of your business.
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Performance Benchmarking as Part of your CI/CD Pipeline

Continuous Integration and Continuous Delivery (CI/CD) is perhaps best represented by the infinity symbol. It is something that is constantly ongoing, new integrations are rolled out while not interrupting the flow of information that is already running, as to stop systems in order to update them can be costly and inefficient. In order to ensure that you can successfully implement the latest builds into your system, it is important to know how well they will run alongside the components that are already installed and where there may be bottlenecks.

What's New: Automation Actions in the PagerDuty Application for Zendesk

The past few years have led to a significant increase in customer demands, and customer service agents are feeling the pressure. According to a recent Zendesk CX Trends report, 68% of agents report feeling overwhelmed. Here at PagerDuty, we believe that happier customer service agents lead to more positive customer interactions and stronger relationships with your brand.

How to Change the Puppetdb Port in Puppet Enterprise

Occasionally in Puppet Enterprise, you may need to change the port PuppetDB consumes, for instance, if another service requires port 8081. While we in Puppet Support recommend that you change the port for the other service. If you can’t do that, Follow this Video and the attached Knowledge base article for a guide on changing the port.

How Chatbot Automation Benefits Security Teams

When you hear the term “chatbot,” your mind may at first turn to things like robotic customer support services on retail websites – a relatively mundane use case for chatbots, and one that is probably hard to get excited about if you’re a security engineer. But, the fact is that chatbots can do much more than provide customer support.