Operations | Monitoring | ITSM | DevOps | Cloud

How intelligent Automation helps in simplifying the customer service experience?

When running a business, the most crucial aspect for any entrepreneur or organization is to provide an exceptional customer experience (CX) and grow the business efficiently. Not only designing the best product or services but also a lot of things that an organization needs to take care of for delivering quality CX. In today’s digital world, customer retention is as necessary as customer acquisition, and organizations are working towards this path.

Sleep through the night with self-healing infrastructure

What is self-healing infrastructure and why do you need it? The first part is easy; it’s exactly what the name implies. It’s a methodology for creating automation that allows systems to identify and repair errors and misconfigurations without any human action. The “why” is a little more complex, but, like self-healing infrastructure, is well worth the effort.

Processes, forks and executions - part 2

This is the second blog post in a short series about processes on UNIX-like systems. It is a followup to the previous post which focused on basic definitions, creation of processes and relations between them. This time we analyze the semantics of two closely related system calls that play major roles in process creation and program execution.

What's New: Updates to Incident Response, PagerDuty Process Automation, Integrations, and More!

Following another successful PagerDuty Summit, development continues across several areas of the product. We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent updates from the product team include Incident Response, PagerDuty® Process Automation and PagerDuty® Runbook Automation, Partner Integrations & Ecosystem, as well as Community & Advocacy Events updates.

CFEngine Build in Mission Portal Web UI (Developer demo)

With Build in Mission Portal, you can use modules and make changes to your infrastructure, all from within the Web UI. When you make changes, commits are pushed using git, allowing you to work with the project using your favorite editor, command line tools, as well as the GitHub UI and similar solutions.

Automated Threat Intelligence Enrichment: An Overview

Discovering security threats is good and well. But, in many cases, simply knowing that a threat may exist is not enough. Instead, you also need threat intelligence enrichment. Threat enrichment plays a critical role in helping to evaluate and contextualize threats, root out false positives and gain the insights necessary to mitigate risks as efficiently and quickly as possible.

Processes, forks and executions - part 1

While working on the integration of CFEngine Build into Mission Portal we came to the point where we needed to start executing separate tools from our recently added daemon - cf-reactor. Although it may seem like nothing special, knowing a bit about the process creation and program execution specifics (and having to fight some really hard to solve bugs in the past) we spent a lot of time and effort on this step.