Operations | Monitoring | ITSM | DevOps | Cloud

Agent vs. Agentless: What is better for Infrastructure Management?

The “agent vs agentless” debate usually comes up when teams are trying to choose an infrastructure automation approach that will not compromise security, compliance, or impact day-to-day operations. You need to manage a hybrid estate, avoid creating more work for already stretched teams, and ideally do it without stitching together multiple tools. That pressure often turns the conversation into a binary choice: which approach is better?

Resolve Webinar: Automating Joiner, Mover, and Leaver Workflows with Agentic Orchestration

Still managing Joiner, Mover, Leaver workflows with tickets and manual handoffs? It’s time to automate them. In this fast-paced session, we show how enterprises use agentic AI and orchestration to eliminate repetitive JML tickets, enforce policy automatically, and deliver secure access from day one. Powered by Resolve’s Agentic Resolution Fabric, AI agents coordinate knowledge, automation, and technician assist to provision, modify, and revoke access without manual triage. Faster onboarding. Zero-delay changes. Audit-ready offboarding.

Resolve's Agents of IT podcast - Ep. 13 - Ari's Secret Fortune (500)

In this episode of Agents of IT, we reflect on scale, strategy, and what it really takes to transform IT inside the world’s largest enterprises. Ari shares lessons from his work with Fortune 500 organizations, breaking down what separates automation pilots from true operational change. From navigating enterprise complexity to driving executive alignment, this conversation explores how large organizations move from reactive ticket management to intelligent, agent-driven operations.

Why Configuration Management Is Critical for Scalable IT Operations

Here's the brutal truth: trying to scale IT without a handle on your configurations is like building a skyscraper on quicksand. Your teams will stumble through endless drift problems, face outages that seem to come from nowhere, struggle with slow incident resolution, and deal with audit failures that make your compliance folks lose sleep. An OWASP community survey found that 50% of respondents identified Software Supply Chain as their top worry. That tells you something important: messy configurations aren't just annoying technical debt. They're genuine business threats.

Zero Ticket Video Series - Slow Computer Troubleshooting

“My computer is running slow.” It’s one of the most common service desk tickets. It’s also one of the most automatable. In this episode of the Zero Ticket Video Series, we demonstrate how RITA, Resolve’s AI-powered IT agent, autonomously diagnoses and resolves a slow laptop issue in real time, directly within Microsoft Teams. Watch as RITA: No ticket queues. No manual triage. No escalations.

Website development with a booking system from 7fridays

At the core of 7fridays' expertise is website development with a booking system built on WordPress. The platform's flexibility allows the team to create anything from a simple appointment scheduler to a complex custom booking systemwith advanced automation and CRM integration. Businesses looking to launch a website with a booking system benefit from a fully structured process that includes UX design, system architecture, development, testing, and deployment. Every solution is built with performance, security, and scalability in mind.