Operations | Monitoring | ITSM | DevOps | Cloud

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How to Reduce Service Desk Workload with AI and Automation

Jan 27, 2026 By Zack Austin In Resolve
For many IT directors, the service desk feels permanently stretched. It’s a math problem that is forever in motion. Every quarter brings new apps, new devices, new access rules, and new ways for small issues to become daily interruptions. Even when tooling improves, the queue still grows because the work expands with the environment. The pressure shows up in familiar places, like rising ticket counts, tighter SLAs, and a large backlog of projects that need help.
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logicmonitor

Why ITOps Automation Is Hard, Until You Change Your Approach

Jan 27, 2026 By Margo Poda In LogicMonitor
Automation fails in ITOps because it’s treated as a local efficiency gain rather than a system-level change—an approach that breaks down at scale as AI raises the bar for context, ownership, and control. Modern ITOps environments are hybrid, distributed, and assembled from overlapping vendors and platforms. Services run across clouds and teams. Signals arrive continuously. Dependencies change faster than they can be documented.
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Why Infrastructure Stability Is Critical for Reliable DevOps Pipelines

Why Infrastructure Stability Is Critical for Reliable DevOps Pipelines

Jan 22, 2026 By OpsMatters In OpsMatters
Automation in DevOps helps teams move code from a commit to production faster. But it only works when the infrastructure is reliable and consistent. If servers fail, configurations drift, or scaling behaves unexpectedly, even a well-built pipeline can break. Stable infrastructure is what lets teams deploy many times a day with confidence instead of spending hours fixing failed releases. Often, the biggest difference between strong DevOps teams and struggling ones is how dependable their infrastructure is for continuous delivery.
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logicmonitor

Why AI Automation for ITOps Needs Context Graphs

Jan 21, 2026 By Margo Poda In LogicMonitor
AI automation in ITOps fails because execution loses decision context, and context graphs turn incident history into durable execution memory that systems can actually reuse. AI automation for ITOps fails because it remembers what it did, but not why. Fixing an issue depends on what was tried last time, what failed, what worked, which exceptions were approved, and under what conditions. That information rarely lives in the system.
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resolve

How CIOs Build the Business Case for IT Automation ROI

Jan 20, 2026 By Sean Heuer In Resolve
CIOs rarely struggle to find automation ideas. What they struggle with is getting those ideas funded, then keeping support once the first few workflows go live. We built this guide for IT leaders who need a credible, repeatable way to present IT automation ROI in language that resonates with the C suite. If you are shaping an automation program across service desk, IT operations, and network operations, our Agentic Automation for CIOs & CTO’s hub lays out the strategic lens.
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Resolve's Zero Ticket Video Series - Software Installation Request #itautomation #aiautomation

Jan 20, 2026 By Resolve In Resolve
Software installs and access requests do not need tickets. In this Zero Ticket Video Series demo, see how RITA, Resolve’s AI-powered IT agent, automates a Jira access request end to end. RITA understands the request, validates role and policy, provisions temporary access, routes approvals automatically, and delivers full access once approved. No ticket queues. No manual handoffs. Just real resolution through agentic automation.
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