Operations | Monitoring | ITSM | DevOps | Cloud

Don't Fear the Ticket Reaper: How IT Service Desk Automation Slays Everyday Monsters

Here there be cybersecurity monsters. But there don’t have to be. The scariest creatures aren’t in haunted houses or slasher films. They’re in your IT environment, lurking in queues, clogging inboxes, haunting your service desk. We’re talking, of course, about tickets. Every IT leader knows the horror movie I’m referring to: endless tickets piling up and making even the simplest requests a real slog.

Manufacturing Smarter: A Business Owner's Guide to Process Optimization & Automation

Let's face it-no one starts a manufacturing business for the love of inefficiency. But somewhere between managing day-to-day operations and chasing quarterly goals, processes get bloated, bottlenecks creep in, and suddenly, you're working harder... without necessarily working smarter. If you've ever found yourself thinking, "There has to be a better way," you're absolutely right. That "better way" is process optimization and automation-and it's not just for the tech giants with armies of robots and bottomless budgets.

Why Your Next ITSM Agent Won't Be Human (and Why That's a Good Thing)

For a very long time now, IT leaders have relied on the “throw more bodies at it” strategy: when ticket volumes rise, headcount follows. That model no longer works. Hybrid work, SaaS sprawl, and cloud complexity have made human-only scaling unsustainable. The enterprises winning today aren’t scaling with headcount. They’re scaling with autonomous ITSM agents: AI-driven specialists that resolve tickets instantly, escalate only when needed, and keep operations running 24/7.

From First Notice to Final Settlement: How Automation is Reshaping the Claims Workflow

Automation is reshaping the insurance industry by enhancing efficiency in claims processing. As companies adopt automated solutions, the traditional methods of handling insurance claims are evolving. This transformation promises improved accuracy and customer satisfaction while presenting new challenges.

Ways Automation Can Streamline Your Customer Service Processes

Customer expectations continue to grow as technology advances. People want quick responses, personalized interactions, and consistent support across multiple channels. Businesses that fail to keep up risk losing loyalty. Automation offers a practical solution by enhancing customer service efficiency while maintaining a human touch. When implemented correctly, automation improves satisfaction, accuracy, and productivity across every stage of the customer experience.

Scale Chaos Engineering with Automation and AI

Chaos Engineering and Fault Injection testing have been proven to prevent outages, increase availability, and help companies avoid costly downtime. But without the right processes or tools, they require specialized knowledge, a deep understanding of systems, and manual effort for every test. To fully realize the benefits of Chaos Engineering, testing needs to be adopted across all engineering teams without causing a lift or investment that takes away from roadmap progress.

Resolve's Agents of IT podcast - Ep. 4 - Sean and Ari's Hot Takes

Welcome to Agents of IT, the show where we decode the future of enterprise automation and explore what it really takes to achieve Zero Ticket IT. In this episode, Sean and Ari share unfiltered takes on what’s broken in IT operations and how agentic automation is changing everything. From service desk overload to AI-driven resolution, we’re breaking down how IT can finally escape firefighting mode and focus on innovation.