Operations | Monitoring | ITSM | DevOps | Cloud

Service Desk Automation Playbook To Improve KPIs and Agent Morale

Service desk leaders are being asked to do more with less. Ticket volumes keep climbing. SLAs keep tightening. Headcount rarely follows. Dashboards fill up fast, and before long, every conversation seems to start with a metric that’s in the red. Automation is pitched as the answer. But when it’s introduced only as a way to move faster or cut costs, it can backfire.

Scaling Autonomous Operations with Agentic AI demo with Resolve

What does autonomous IT actually look like? This clip shows it in action. In this moment from our Scaling Autonomous Operations with Agentic AI webinar, RITA meets users where they work. Inside Slack. No portals. No tickets. Just answers. Watch RITA pull personalized knowledge in real time, synced directly from systems like SharePoint. Updates publish once and are instantly available everywhere. Then the real power kicks in.

Agents of IT podcast - Ep. 10 - Building Automation that Actually Scales with Yaju Suneja

Automation promises efficiency. Scaling it across a global enterprise is where most teams struggle. In this episode of Agents of IT, we sit down with Yaju Suneja, Global Head of Automation at Stefanini Group, to unpack what it really takes to build automation programs that scale across regions, teams, and technologies. Yaju shares real-world lessons from leading automation at global scale, including.

Resolve's Agents of IT podcast - Ep. 10 - Building Automation that Actually Scales with Yaju Suneja

A new Agents of IT episode is live! This week we’re featuring Yaju Sunja, Global Head of Automation at Stefanini Group. Watch to see what he has to say on how enterprises scale automation and move toward autonomous operations.

The Presentation Problem Nobody Talks About in Operations

Operations leaders measure everything. Cycle times. Throughput. Error rates. Resource utilisation. The metrics that define operational performance get tracked with obsessive precision. Yet one of the biggest time sinks in most operations organisations goes completely unmeasured. The hours spent translating operational reality into presentations for people who were not there to witness it.

How to Automate Tier 1 IT Tickets Without Breaking ITSM Processes

Tier 1 ticket automation is one of the most tempting (and, to be brutally honest, most mishandled) initiatives in IT service management. On paper, it seems simple: automate the high-volume requests, reduce handle time, and give your service desk some breathing room. In practice, though, many teams end up with brittle scripts and automations that quietly drift outside ITSM guardrails.

Operational Risk Management in High-Stakes Decision Environments

In high-stakes environments, every choice carries weight. Whether it is a complex financial process, a real-time cybersecurity response, or a tightly regulated operational workflow, small missteps can rapidly evolve into major failures. Organizations increasingly rely on integrated riskmanagement strategies that blend human judgment with technology. The goal is simple: reduce uncertainty before it becomes costly. But the path to that goal is rarely straightforward.

Fine Prints for Choosing the Best Solana Trading Bot While on Your Quest for a Solana Trading Platform

The rapidity of Solana and its high native velocity make it a refuge for all day traders. For it has been proven that coins can skyrocket instantly, liquidity might pop up and vanish in just a crack, and opportunities could emerge and disappear in minutes. It is for this environment that bot-caliber instruments gained so much prominence and trust-they promise quicker executions, tighter workflows, and fewer manual interventions when market forces move swiftly. But indeed, asking about the best Solana trading bot raises a much more pertinent question.

CFEngine 3.27 LTS released - Exploration

Today, we are pleased to announce the release of CFEngine 3.27.0! The code word for this release is exploration. This release also marks an important event, the beginning of the 3.27 LTS series, which will be supported for 3 years. Several new features have been added since the release of CFEngine 3.24 LTS, in the form of non-LTS releases.

Zero Ticket Video Series - Automatically Diagnose & Fix Outlook Email Issues

Outlook email issues are some of the most common and disruptive IT problems. In this demo, watch RITA, Resolve’s agentic IT assistant, automatically diagnose and fix an Outlook email sync issue: end to end, with no ticket and no technician required. See how RITA: Understands the issue through chat in Microsoft TeamsChecks service health and enterprise-wide outagesDiagnoses the root cause on the endpointExecutes the fix automaticallyConfirms resolution with the user.