Operations | Monitoring | ITSM | DevOps | Cloud

Automation

What's New: Updates to On-Call Management, Incident Response, Event Intelligence, Process Automation, and More!

We’re excited to announce a new set of updates and enhancements to PagerDuty’s Digital Operations Platform. Recent updates from the product team include On-Call Management and Incident Response, Process Automation, to PagerDuty Community & Advocacy Events. New capabilities enable users and customers to resolve incidents faster, do the following, and more.

Five Considerations for Choosing Self-Managed Automation vs. SaaS Automation

Sometimes heritage is better than new. Some people favor Coca-Cola Classic over New Coke, and heirloom tomatoes over regular tomatoes. Some Luddites might say the same thing about cloud computing. “I won’t put my (app/data) in the cloud! It will be more (secure | reliable | cheaper) if I run it myself in my own data center.”

Change in behavior: Directory permissions and the execute bit

rxdirs has provided a convenient default when setting permissions recursively. When enabled (the default prior to version 3.20.0) a promise to grant read access on a directory is extended to also include execution since quite commonly if you want to read a directory you also want to be able to list the files in the directory. However, the convenience comes with the cost of complicating security reviews since the state requested on the surface is more strict than what is actually granted.

Get your Puppet fundamentals free with new instructor-led training

Want to land one of the 20,000 jobs calling for Puppet experience? Or perhaps you already know Puppet but want to advance your skills in order to scale your infrastructure even more quickly and securely? Starting this May, we’re making it easier than ever for you to learn Puppet with an all-new instructor-led curriculum and the opportunity to take all of our Fundamental Core instructor-led training for free.

3 Reasons Your CMDB Strategy Isn't Working

A well-maintained, accurate configuration management database (CMDB) is the cornerstone of successful IT operations, offering clarity about what’s in your environment and how it all works in tandem. Yet, statistics indicate that only 25% of organizations are actually receiving meaningful value from their CMDB investments. This is due in large part to ever-changing IT assets and the increasing complexity of infrastructure and applications.

Rundeck + Squadcast Integration: Simplifying Alert Routing

Rundeck is an automation tool that helps to make existing automation, scripts, and commands more secure, auditable, and easier to run. It is a software Job scheduler and Run Book Automation system that automates routine processes across development and production environments. It brings together tasks scheduling, multi-node command execution, workflow orchestration. It also logs everything that happens in the system. Squadcast is an end-to-end incident response tool.

Quick reads from the Value and Adoption team: The Importance Self-Healing (and How It Works)

Most folks familiar with BigPanda know that automation is a foundational block of our technology. Our platform automates the entire events pipeline with functions including standardizing and deduplicating alerts, cutting down on the volume of incidents, and automated enrichment that provides better context and alert payloads. But these are all part of an inbound flow of events through integrations.