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resolve

The 5 Types of Service Desk Automation Platforms and What Each One Actually Does

Apr 14, 2026 By Derek Pascarella In Resolve
Shopping for a service desk automation platform feels like it should be straightforward. It isn't, and the reason is that the language vendors use masks how differently these platforms actually behave once they're live. Every platform claims that they automate more, resolve faster, and reduce ticket volume. That’s a given.
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qovery

Stopping Kubernetes cloud waste: agentic automation for enterprise fleets

Apr 14, 2026 By Mélanie Dallé In Qovery
Agentic Kubernetes resource reclamation is the practice of using an autonomous control plane to continuously identify, suspend, and delete idle infrastructure across a multi-cloud Kubernetes fleet. It replaces manual cleanup and reactive autoscaling with intent-based policies that act on business state, eliminating the configuration drift and cloud waste typical of unmanaged fleets.
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The Hidden Cost of Disconnected Order Writing and Back-Office Workflows

The Hidden Cost of Disconnected Order Writing and Back-Office Workflows

Apr 14, 2026 By OpsMatters In OpsMatters
Across wholesale selling, a lot of order friction starts in places teams stop noticing. A rep may submit an order from the road, then operations has to re-enter quantities, fix payment terms, or confirm pricing before accounting can invoice it. Product details, customer records, and promotions often live in separate places, so the same order can look different depending on which team opens it.
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logicmonitor

The Real Path to AI Automation Starts With Less Fragmentation

Apr 10, 2026 By Margo Poda In LogicMonitor
Fragmentation limits AI automation because context is split across systems, forcing humans to bridge the gap. Most IT environments are fragmented by design. Observability data lives in one set of systems, investigation happens in another, and execution sits behind separate tools with their own ownership and controls. During an incident, context does not move with the work.
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Resolve's Agents of IT podcast - Ep. 16 - Can AI Fix Broken Work Without Breaking Security?

Apr 8, 2026 By Resolve In Resolve
In this episode of Agents of IT, host Ari Stowe sits down with producer Ian Coppock for a fast-paced, no-filter discussion on one of the hottest topics in enterprise tech: AI, security, and the reality of modern work. Is AI introducing new security risks, or just exposing the ones that were already there? The answer is both. From overprivileged access to machine identities, Ari and Ian break down what’s actually changing and what isn’t. They challenge the idea that AI alone will fix broken workflows and explore why intentional design, guardrails, and orchestration matter more than ever.
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4 Essential Business Management Tips to Help Grow Your Company

4 Essential Business Management Tips to Help Grow Your Company

Apr 8, 2026 By OpsMatters In OpsMatters
Running a business is always challenging, no matter how rewarding it can be. Managing everything can often cause a lot of stress and hassle, and that's especially true when you're trying to grow your company. But, it doesn't have to be impossible. The right business management tips could be essential for this, with some of them having more of an impact than others.
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