Operations | Monitoring | ITSM | DevOps | Cloud

Integrating AI into Your Business Website

Let's start with the most obvious entry point: chatbots. These little text-box gremlins can handle customer queries, book appointments, suggest products, and provide support 24/7 without ever asking for a lunch break. They're not just helpful, they're expected. But make sure they don't sound like a malfunctioning toaster. The best chatbots are conversational, helpful, and a little bit charming. Think less "HAL 9000" and more "friendly guide who actually listens."

F5 Monitoring on Microsoft SCOM

As part of a recent customer project, we developed a custom F5 Management Pack for Microsoft System Center Operations Manager (SCOM). This bespoke solution enables IT operations teams to monitor the performance, availability, and health of F5 infrastructure directly within the SCOM environment. It provides deep visibility into key metrics, helping ensure application delivery remains stable, secure, and efficient.

Self-hosted runners vs cloud CI/CD: A complete decision guide

Your CFO just asked about operational efficiencies across the engineering org. Tooling budgets are under the microscope, and suddenly CI/CD costs are getting attention. Sound familiar? When the pressure’s on to cut software spend, CI/CD often looks like a tempting target. It’s visible, measurable, and seemingly easy to move.

Beyond the code: Shipping faster with AI with Leo P.

We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, we chat with Product Engineer Leo about how we’re using AI tools like Claude Code to ship more product, more quickly.

How AI + Automation Are Paving the Way for Autonomous Networks

Network management teams are drowning in alerts, tickets, and manual escalations—slowing MTTR, driving up costs, and jeopardizing service quality. But the rise of AI-driven automation is changing the game. In this webinar replay, experts from Grokstream and Resolve will discuss how AIOps and automation are shaping the future of autonomous networks. Join Josh Kindiger and Ari Stowe to see firsthand how AI can reduce noise, detect root causes, and trigger end-to-end remediation without manual effort.